IT Generalist

Are you open to working in the fast paced, evolving world of cloud and broadband? Do you have a passion for technology and delivering excellence? Schurz Communications is looking for an IT Generalist. The IT Generalist will provide end-user support for the organization's applications and infrastructure, including but not limited to Email, Microsoft Office Suite, Microsoft Windows O/S and associated desktop applications. The IT Generalist will also support computer/network configuration issues including Wi-Fi, Basic Routing & Switching, Antivirus, Anti-Spyware, and Anti-Malware tools. This person will sit at our subsidiary, Antietam Broadband, which is located in Hagerstown, MD. This position is not remote.

Job Type: Full-time

Rate: $25-$30/hr

Location: In office at Hagerstown, MD

Primary Responsibilities Include:

• Prioritize and resolve problems as they arise and notify management of potential high impact issues in a timely manner.
• Build and deploy computers based on Microsoft Windows operating system.
• End-user hardware and software diagnosis and troubleshooting.
• Develop and demonstrate an understanding of customer and business needs.
• Develop and enhance cooperative relationships with strong interpersonal, customer relations, and communication skills.

The successful IT Generalist will:

• 1-3 years help desk and basic network/system administration in an enterprise environment.
• Participate in an after hours on call rotation once every 5 weeks.
• High school diploma or GED.
• Microsoft Certifications a plus
• Network + a plus
• Hands-on experience providing support for applications and infrastructure, including but not limited to email, Microsoft Office suite, Microsoft Windows O/S and associated desktop applications, as well as computer/network configuration issues including Wi-Fi, Basic Routing & Switching, Antivirus, Anti-Spyware, and Anti-Malware tools.
• Demonstrated commitment to quality client support and customer satisfaction.
• Analytical and complex problem-solving skills, with the desire for continuous learning and development.
• Self-motivated with the ability to work with a group of IT professionals to support large client base and resolve daily issues that affect the team and overall business objective.
• Experience using a help desk ticketing system.
• Excellent verbal communication skills.
• Ability to learn and support new applications.
• Flexible with a "can-do" and "no task too small" attitude.
• Ability to work independently.
• Superior attention to detail and accuracy.
• Exceptional follow-up skills.
• Excellent documentation skills.
• Basic Office Suite applications Skills (Word, Excel, Outlook Etc.)

When you join Schurz Communications....

You'll be joining an award-winning company and team. Over the last five generations, Schurz has invested in connecting people with information through the acquisition of broadband operations and cloud services providers. Today, Schurz is focused on the technology of information sharing and making human and geographic connections happen on a global scale. We will not only offer you a full range of benefits, including group health, vision, and dental insurance, 401(k) with company match, generous PTO program, a company wellness program, employer paid sort and long term disability, employer paid company life insurance and more We also believe in giving back to the community and we want our employees to have the opportunity to do so. We give each employee one paid day of Voluntary Time Off. We are a great place to work because we are committed to providing an environment that gives each employee the opportunity to nurture their gifts and achieve their potential. Our mission is to pass on to the next generations of customers, employees, communities, and owners an organization that is even stronger and better than what it is today.

Schurz Communications and its subsidiaries strategic objectives:

• We will attract, invest in, communicate with, and retain top talent.
• We will dynamically grow revenues by building and nurturing mutually beneficial and profitable customer relationships.
• We will innovate, partner, experiment and create a better future together.
• We strive to continuously improve operating performance to ensure sustained growth.