Rams Ambassador
2 days ago
Job Overview:
Rams Ambassadors will assist the Rams Guest Experience, Client Services and Stadium Operations departments in their efforts to provide world-class service and the premier stadium experience in sport and entertainment to all fans at SoFi Stadium. During all Rams home games and select off-season events, the Rams Ambassadors will assist in all areas of the fan experience related to customer service to facilitate fan activities and initiatives. This event-day, seasonal position will report directly to the Senior Manager of Guest Experience.
Job Responsibilities:
- Work every home game of the 2024 Rams season in its entirety and special events as requested by the Rams
- Welcome every guest with a warm greeting and provide them with SoFi Stadium or applicable event information (directions, policies and procedures, event and activation information, etc.)
- Proactively approach fans to help answer questions about the stadium and direct fans to key areas such as seat locations, restrooms, private clubs and concession stands
- Become an expert on SoFi Stadium, including but not limited to, wayfinding, seat products, clubs, lounges, and other fan activation zones
- Assist guests with mobile ticketing questions, as well as education about the Rams app and Rams mobile website
- At the end of each game or event, be a resource to guests as they exit the stadium or event. Provide a "fond farewell" to all guests as they are leaving
- Work closely with SoFi Stadium and Rams internal staff and third-party vendors, including SoFi Stadium Guest Experience, Accessibility Services, CSC Stadium Management, Legends Hospitality, and Legends Retail to resolve issues
- Provide excellent customer service to internal and external customers to ensure positive interaction as it relates to the guest experience
- Assist all teams within the Client Services department including Member Services, Club Services and Suite Services. Additional opportunities for assistance with Season Ticket Member experiences and other various activations as requested
- As needed, assist Stadium Operations team with event setup, breakdown and logistical operations for fan experiences
- Perform other tasks to maintain a safe and enjoyable experience for our guests
Job Requirements:
- Minimum of 1 year of customer service experience
- Work every home game of the 2024 Rams season in its entirety and special events as requested. Shifts typically begin five (5) hours before kickoff and end one (1) hour post-game.
- Able to work flexible hours (including evenings, weekends, and holidays)
- Ability to withstand a wide range of year-round weather conditions (heat, sun, rain, cold)
- Ability to stand for entire four (4) to eight (8) hour shift; walk; reach with hands and arms and occasionally lift a minimum of 25 pounds
- Must have an active email address and phone number
- Attend customer service and stadium training prior to the first game of the season
- Excellent problem-solving and communication skills
- Strong listening skills including the ability to empathize with our guests and people in our community
- Passion for working in the NFL, working in a diverse team environment, and interacting with fans
- Ability to communicate and follow through with all guest inquiries
- Maintain a positive outlook that demonstrates approachability and friendliness
- Effective interpersonal skills while working in a fast-paced environment
- Neat and clean professional appearance which aligns with organizational standards
- Experience with ticketing systems, Archtics/Ticketmaster, a plus
The Los Angeles Rams are proud to be an Equal Opportunity Employer.
We strive to create a sense of belonging for all employees by fostering a culture of respect and inclusion, empowering everyone to be their true selves.
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