Adv Med Support Assistant

4 weeks ago

Durham, North Carolina, United States Department Of Veterans Affairs Full time
Summary

The Advanced MSA, provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.

Incumbent must have at least one year of Primary Care scheduling and Consult Management experience.



Duties

he Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

  • Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
  • Promotes veteran registration for and utilization of MyHealtheVet (MHV).
  • Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
  • When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
  • Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
  • Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required
  • MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
  • Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
  • Performs other duties as assigned.
Work Schedule: Monday-Friday, Tour of duty can range between 7:00am to 5:00pm, various tour of duty options. Tour will be identified based on the needs of the service.

Telework: Not Available

Virtual: This is not a virtual position.

Financial Disclosure Report: Not required

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