IT Support Technician

3 weeks ago

Lewisville, Texas, United States Infinite Electronics International, Inc Full time

Position Description:

The IT Support Technician is responsible for being the first point of contact for all IT support related items. You will be responsible for a variety of tasks to ensure the technology needs of the employees are met so they can effectively perform their duties. The ideal candidate will perform these tasks while maintaining a positive and productive relationship with the employees, vendors, and clients.

General Duties and Responsibilities:

  • Serve as the initial point of contact for IT requests.
  • Manage IT support requests utilizing ticketing system; resolve or escalate issues accordingly.
  • New employee onboarding: accounts creation; workstation and mobile device setups and configuration.
  • Install, manage and troubleshoot various SaaS and on-premises software systems
  • Manage and troubleshoot VoIP phones
  • Provide end-user support as needed: hardware and software troubleshooting; email; wireless connectivity; MS Office applications; printing connectivity issues, etc.
  • Document all incidents in ticketing system
  • Update and maintain knowledge and configuration management databases
  • Coordinate w/existing vendors and service providers
  • Assist w/ IT infrastructure projects
  • Identify user needs, provide end-user training as appropriate
  • Participation in the development and improvement of processes and internal controls.
  • Maintaining a positive relationship with customers and vendors alike
  • Other duties as assigned.

Required Knowledge, Skills, and Abilities:

  • 5+ years of IT support experience
  • Excellent customer service and communication skills
  • Experience with desktop and mobile support, configuration and setup: Windows OS, Google Chrome OS, iOS, and Android.
  • Ability to adapt to changing needs while responding quickly and positively.
  • Ability to plan, prioritize, and complete assignments within deadlines.
  • Must be able to work as part of a team and independently, in high stress and fast paced environment- ability to focus during busy periods throughout the month and year.
  • Must be a highly motivated and organized, as well as have extreme attention to detail.
  • Must be able to work nights, weekends, and holidays as needed - we're a firm believer in work/life balance but the nature of IT will sometimes require after hours work

Personal Traits and Characteristics:

  • Reliable, dependable, diligent Highly organized with good time management skills
  • Task oriented
  • Able to work under pressure and deadlines
  • Effective communication skills
  • The successful candidate shall exhibit a sense of ownership, urgency, be solution orientated, collaborative and accountable.

Education and/or Experience:

  • 3+ years of IT support experience

Reports To: IT Supervisor

Physical Job Requirements:

  • Sitting: Must be able to sit for a minimum of 2 hours
  • Walking: Throughout the facility on a continuous basis
  • Lifting/Carrying: Must be able to lift 20 lbs.
  • Climbing: Must be able to climb stairs and ladders.
  • Vision: Corrected 20/20 vision required
  • Talking/Hearing: Must be able to communicate on the telephone.

Environment: Work environment is typically an office environment located on-site during normal or extended business hours.

Accommodation: Candidates for the position should be able to perform essential job duties in described work environment with or without accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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