Client Success Associate

4 weeks ago

Chicago, Illinois, United States PerkSpot Full time

PerkSpot is searching for a Client Success Associate to join our Client Success team Founded in 2006, we are on a Mission to Save Our Members Money by providing exclusive access to the best discounts available - anywhere. We ensure employees see offers curated to their interests, allowing them to save on electronics, home goods, meal delivery, mortgages, travel, and all the other little-and big-things that will make life a bit easier.
What you'll accomplish:

  • Take charge of tracking and resolving issues for our clients by responding to inbound emails and phone calls from the 850+ clients in the PerkSpot book of business
  • Effectively prioritize multiple tickets coming in by urgency
  • Ladder any client issues effectively, by taking a first stab at how you would approach a complex scenario
  • Report on KPIs such as First Response and Time To Resolution
  • Upsell to try and obtain eligibility files from clients
  • Ensure compliance of eligibility files
  • Work with the Product Team to keep tabs on product releases and new initiatives
  • Create processes and best practices to streamline the way we are working
  • Assist the Client Success team with overflow projects and additional tasks as needed


What we're looking for:

  • 1-2 years of experience in a client service role
  • Experience managing and addressing several open service inquiries at once
  • Knowledge in Salesforce, MS Excel, or any other tech software a plus
  • Professional and empathetic but confident communication style
  • Strong critical thinking and problem-solving skills
  • Ability to collaborate effectively and work well within a team


About PerkSpot:
PerkSpot is the trusted employee discount platform that provides meaningful, personalized savings on the things that matter most. Our approach is simple, inspiring others to love where they work by offering the steepest, most intentional discounts on over 1,000 reputable brands. From local deals to big-name nationwide offerings, our 98% retention rate speaks for itself.
We are an established company with a strong foundation, growing consistently and steady. What does that mean for you? The opportunity to hit the ground running and see the impact of your work As a leader in the industry, we're committed to doing more - developing better products, reaching more employers, and getting more members engaged with our platform. Our passion is to make every place a great place to work, starting with our own.
Your first few months as a PerkSpotter:
Providing value doesn't have to wait, from day one we are open to your big ideas. In your first few months, you will..

  • Meet the team We think our people are pretty great so we want to ensure you're introduced to all of the right team members to help you succeed. You'll spend quite a bit of time with our Director of Client Success Operations and the Client Success Operations Team
  • Get to know PerkSpot Immerse yourself in the business, engage with internal stakeholders, and participate in monthly company-wide All Hands meetings.
  • Sharpen your skills You'll use creative solutions to solve problems and field inbound inquiries related to our SMB and Mid-Market Accounts.
  • See your impact Strive to keep PerkSpot's active and prospective client partnerships positive and mutually beneficial
  • Participate in company-wide events Whether it's office miniature golf or a raffle gameshow, company culture is at the forefront of our business.


The perks and benefits:
With a name like PerkSpot, it's no secret that employee perks are kind of our thing. Below are a few of the many perks and benefits we offer to our people.

  • Comprehensive medical, dental, vision insurance effective on your first day of employment, and 100% employer-funded short-term & long-term disability insurance
  • Generous Paid-Time Off policy & fully-paid parental leave
  • 401(k) with company match and free financial consulting from Mariner Financial
  • WFH flexibility and home-office expense budget
  • In-office lunch stipend, on-site gym access, bring your pet to work
  • Access to our exclusive perks & discounts


How to apply:
All applications will be kept strictly confidential. Please submit a resume and cover letter telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don't be afraid to show your spark and personality
All positions require a full background screening.
Offering a diverse, equitable, and inclusive culture is a priority at PerkSpot. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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