Retail Customer Service Leader

4 days ago


Elizabeth, New Jersey, United States IKEA Full time
Why we will love you


• 3 years leadership experience

• Retail sales experience preferred

• Associate's Degree preferred

What you'll be doing day to day


• Leads and provides coaching to coworkers to provide a consistent customer experience and operation in Frontline, Returns, Home Delivery and Car Loading Area

• Ensures customer service coworkers have the knowledge and empowerment to make decisions that creates a great customer experience

• Understands and recognizes coworker contribution through customer feedback surveys and team recognition

• Assists the Customer Service Manager in the development of solutions based on customer issues, concerns, and suggestions

• Ensures coworker competence with IKEA systems, while monitoring performance of coworkers against agreed goals and following up as needed

• Monitors IKEA portal for customer feedback and supports coworkers to resolve customer issues quickly and efficiently

• Secures accurate money handling and oversees money handling security routines

Together as a Team

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people

Apply now

JOB TYPE – Permanent, Full-Time
BENEFITS ELIGIBLE? Yes
HOURS – HL hrsw/k) Open availability required Monday-Sunday.

The hourly pay range for this position is $ $37.75

At IKEA, taking care of our co-workers and their dependents is a top priority. That's why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to ​help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more

-Generous paid time off, holiday and sick time
-WiselyPay – get earned wages up to two days early
-Paid parental leave (up to 16 weeks)
-KinderCare tuition discount
-Retirement and bonus plans
-Co-worker discount, meal deal, and referral bonus
-Pet insurance program
-Education assistance and learning programs
-Safety shoe reimbursement
-24/7 telehealth visits
-Dental and vision plans
-Medical and Rx plans (must work min. 20 hrs/wk)
-A fun and inclusive work environment



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