![BC Forward](https://wjm.s3.amazonaws.com/aarp/uploads/%26no_logo..jpg)
Order Administrative Support
1 month ago
Position Title: Order Administrative Support
Location: Westminster, CO
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6 months
Job Type: Contract role
Pay Range: $19/ph - $21/ph
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Requirements:
- Customer Claims Representative
- Order administration
- Order processing
We are seeking a dedicated and skilled contract Intermediate-Level Customer Claims Representative to join our dynamic and global shared services team. As a Customer Dispute Management Representative, you will be responsible for effectively managing and resolving customer disputes and concerns in a timely and satisfactory manner. Your role will involve investigating internal and external customer complaints and claims, communicating with various internal teams, and ensuring that customer issues are resolved in alignment with company policies and customer satisfaction goals.
Job Responsibilities:
* Complicated Dispute Resolution: Investigate and resolve more complicated customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner.
* Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding appropriate solutions to customer disputes.
* Problem Solving: Analyze complex situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company's best interests.
* Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company's CRM system.
* Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution.
* Continuous Improvement: Provide feedback & insights to management on recurring customer disputes, process inefficiencies, ongoing improvements in customer service and operational processes.
* Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience.
* Tax Corrections: Issue credits/debits to correct taxing errors.
* Special Projects: Participate in testing scenarios for special internal system enhancements.
What Experience Should You Have?
* 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery or supply chain management is a plus.
* 1-2 years experience in claims management, accounting, order administration, sales support, or related work is preferred but not mandatory. (Problem Resolution, excellent written and verbal communication skills and detail oriented are most important)
* Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is preferred.
* Experience with a top tier Enterprise resource planning (ERP) system a plus.
* Familiarity with Salesforce CRM systems and other relevant software applications a plus.
* Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, Data Load a plus.
* Empathetic and patient approach to handling customer concerns and resolving disputes.
* Strong organizational skills, attention to detail and accuracy in data entry and order processing.
* Excellent communication skills, both written and verbal, to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.
* Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
* Problem-solving and critical-thinking abilities to resolve order-related issues effectively.
* Strong problem-solving skills and the ability to think critically in high-pressure situations.
* Exercise sound judgment to resolve issues, and proactive problem-solving w/strong attention to detail.
Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
Keywords:
Customer Claims Representative, Order administration, Order processing
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
Interested candidates please send resume in Word format Please reference job code when responding to this ad.
Get job alerts by email.Sign up nowJoin Our Talent Network
Job Snapshot
Employee Type
Contractor
Location
Superior, CO (Onsite)
Job Type
Engineering
Experience
Not Specified
Date Posted
07/11/2024
-
Branch Office Administrator
1 month ago
Superior, United States Edward Jones Full timeWould you call yourself a relationship builder, a problem solver or a critical thinker? If you answered yes, we need you on our team.At Edward Jones, we are very intentional in calling our field associates branch teams. Most of our teams are two or three people, and in a Branch Office Support Professional role, you are a critical member of that team along...
-
Executive Personal Assistant
2 days ago
Superior, United States Vision Full time $50,000 - $75,000Job DescriptionJob DescriptionWe are seeking an Executive Personal Assistant to join our team! You will provide high-level administrative support for an Executive at our company.Responsibilities:Handle administrative needs of ExecutiveArrange conference calls and meetingsPlan work-related travel detailsReceive visitorsTrain and supervise lower-level...
-
Environmental Services Technician II Lead
2 days ago
Superior, United States Essentia Health Full timeJob DescriptionJob Description:Under direct supervision, position is responsible for maintaining cleanliness and quality within the healthcare facility in support of Essentia Health standards. Cleans and services patient, public, clinical, and administrative areas, maintaining a well-groomed appearance. Includes other designated activities such as management...
-
Director of Pharmacy Centralized Services
2 weeks ago
Superior, United States Essentia Health Full timeJob DescriptionJob Description:Responsible for operations, clinical practice, and ongoing development of pharmacy centralized services. Services include, but are not limited to, mail-order and home delivery, call center, long-term care pharmacy, central fulfillment services, drug warehousing and clinic medication distribution. The Director participates in...
-
Customer Service Representative
5 days ago
Superior, United States Amsoil Full timeAMSOIL INC. has an exciting opportunity as Customer Service Representative. As a Customer Service Representative, you will provide outstanding, friendly customer service while accurately and efficiently handling customer inquiries. This position reports in-office to the AMSOIL center in Superior, Wisconsin. The work schedule for this position is Monday -...
-
Executive Assistant
3 weeks ago
Superior, United States Boyce Thompson Arboretum Full timeJob DescriptionJob DescriptionPosition Title: Executive AssistantReports To: Executive DirectorJob Category: Full-time, HourLocation: On-Site Salary: $50,000/year; Full benefitsThe Boyce Thompson Arboretum is seeking an Executive Assistant that is passionate about working for a nonprofit and working with a dedicated team of people. The Executive Assistant...
-
Transportation Supervisor
3 weeks ago
Superior, United States Canadian National Railway Full timeAt CN, everyday brings new and exciting challenges. You can expect an interesting environment where you’re part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a...
-
Director of Pharmacy Centralized Services
2 weeks ago
Superior, United States Essentia Health Full timeJob DescriptionJob Description:Responsible for operations, clinical practice, and ongoing development of pharmacy centralized services. Services include, but are not limited to, mail-order and home delivery, call center, long-term care pharmacy, central fulfillment services, drug warehousing and clinic medication distribution. The Director participates in...
-
Director of Pharmacy Centralized Services
1 week ago
Superior, United States Essentia Health Full timeJob DescriptionJob Description:Responsible for operations, clinical practice, and ongoing development of pharmacy centralized services. Services include, but are not limited to, mail-order and home delivery, call center, long-term care pharmacy, central fulfillment services, drug warehousing and clinic medication distribution. The Director participates in...
-
Director of Pharmacy Centralized Services
1 week ago
Superior, United States Essentia Health Full timeJob DescriptionJob Description:Responsible for operations, clinical practice, and ongoing development of pharmacy centralized services. Services include, but are not limited to, mail-order and home delivery, call center, long-term care pharmacy, central fulfillment services, drug warehousing and clinic medication distribution. The Director participates in...
-
Clerk of Courts
1 month ago
Superior, United States Douglas County (WI) Full timeDescription This position is an appointed position by the Clerk of Courts, the position aids the Clerk of Court in discharge of clerk's duties under the supervision of the Clerk of Courts, Circuit Court Judges, and Court Commissioner. The position is deputized by the Courts to be able to perform the duties as required by Statute. The position is full-time,...
-
Looking for caregivers in Superior, WI
1 month ago
Superior, United States Wyndy, Inc. Full timeCaregivers needed in Superior, WI. Perform tasks to support elderly or disabled individuals. Assist with daily activities, including personal hygiene, meals, and medication administration. Provide companionship and emotional support. Monitor and report changes in health or behavior. Maintain a safe and clean environment. Help with light housekeeping and...
-
Clerk of Courts
1 month ago
Superior, United States Douglas County (WI) Full timeDescription This position is an appointed position by the Clerk of Courts, the position aids the Clerk of Court in discharge of clerk's duties under the supervision of the Clerk of Courts, Circuit Court Judges, and Court Commissioner. The position is deputized by the Courts to be able to perform the duties as required by Statute. The position is full-time,...
-
Warehouse Clerk
3 weeks ago
Superior, United States Lake Assault Boats Full timeJob DescriptionJob DescriptionIf you are looking for a challenging rewarding career, then consider joining the Lake Assault Boats production team. Using welding and other tools we join aluminum components to fabricate custom aluminum boats. Our customers include the US Navy and multiple police and fire departments. We provide a safe and challenging work...
-
Medical Assistant Superior Primary Care Clinic
2 months ago
Superior, United States SCL Health Full timeJob Description:A Medical assistant has accountability for providing care to patients in an ambulatory clinic setting. This will involve caring for patients with acute and chronic needs External Candidates:To show our commitment to you and to assist with your transition into our organization, we will also offer up to a$1,000.00 Sign-on Bonuswhen...
-
Warehouse Clerk
2 months ago
Superior, United States Lake Assault Boats Full timeJob DescriptionJob DescriptionIf you are looking for a challenging rewarding career, then consider joining the Lake Assault Boats production team. Using welding and other tools we join aluminum components to fabricate custom aluminum boats. Our customers include the US Navy and multiple police and fire departments. We provide a safe and challenging work...
-
Supervisor, Locomotive Engineers
3 weeks ago
Superior, United States CN Full timeJob Summary The Supervisor, Locomotive Engineers (SLE) is responsible for training, supervising, and coaching Locomotive Engineers (LE), Student Locomotive Engineers (LET), and Manager Locomotive Engineers on locomotive operations, train handling, and general locomotive engineer responsibilities. In addition, the position monitors and corrects employee...
-
SLP - Essentia Health Opportunities
1 month ago
Superior, United States Essentia Health Full timeJob Description Education Qualifications: Please apply to this position if you'd like a recruiter to connect with you about our current openings. Key Responsibilities: Provides therapy evaluation, treatment planning, treatment, patient/caregiver education, and discharge planning for a full caseload of patients Provides all ancillary/administrative...
-
SLP - Essentia Health Opportunities
3 weeks ago
Superior, United States Essentia Health Full timeJob Description Job Description: Job Description SummaryEvaluates, plans, treats and implements care for patients in the areas of speech, language, cognition and swallowing accordance with professional standards of the American Speech Language and Hearing Association (ASHA) using any established Clinical Practice Guidelines. Education...
-
Sales Representative
2 weeks ago
Superior, United States SYSCO Full timeCompany: US0047 Sysco Minnesota, Inc. Zip Code: 55112 Minimum Years of Experience: 0-1 Years Employment Type: Full Time Travel Percentage: Up to 25% COMPENSATION INFORMATION: The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to...