Event Manager

3 weeks ago

Orlando, Florida, United States Hilton Full time

Hilton Orlando is looking for an Event Manager to join their team Hilton Orlando seamlessly blends extensive leisure offerings with world class business amenities, and there is a discreet separation between meeting facilities and recreational amenities allowing each type of guest to experience the stay that meets their unique expectations.

As an Event Manager, you will be responsible for the successful solicitation, event planning and overall execution of events & meetings that take place within the hotel. The Event Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business.

What will I be doing?

  • Responsible for successful execution of event and customer satisfaction to ensure customer remains loyal and books future business with hotel.
  • Verbal and written communication (group resume, weekly pick up, post event report, call reports, banquet event orders etc.) with customer and internal team in a proactive manner relative to payment structure, room block management, food and beverage, public room rental and exhibit hall fees, incremental and affiliate revenue streams, performance damages and master billing process.
  • Directs customer services via site visits, and planning meetings for definite and potential groups and effectively showcase the property and all services.
  • Maximize revenues and controls expenses through effective negotiation of services and accurate forecasting.
  • Respond to guest inquiries and special requests and resolve issues or concerns in a timely, friendly and efficient manner.
  • Attendance required at forecasting meetings, menu review, department, citywide pre-cons, and operational department pre shifts meetings if applicable.#LI-AT3

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Here is a list of perks you can enjoy when joining our team

The Benefits - Hilton is proud to have an award-winning workplace culture.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

  • Comprehensive Health Insurance coverage for you and your family
  • Career growth and development
  • Go Hilton travel discount program with 100 nights of discounted travel
  • Best-in-Class Paid Time Off (PTO) and start accruing DAY ONE
  • Supportive parental leave
  • Recognition and awards programs
  • Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

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