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Marking and Tethering Evaluator

3 months ago

Commerce City, Colorado, United States Medical Transportation Management Full time

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you

What Will Your Job Look Like?

The Marking and Tethering Evaluator is responsible for conducting mark and tethering ADA assessments, transit orientations and safety briefings for all applicants that have mobility devices, and agree to the service. The Marking and Tethering Evaluator will provide a briefing on the process of boarding and riding a vehicle while using a mobility device, as well as an explanation for the marking and tethering assessment. The Marking and Tethering Evaluator will play a vital role in ensuring the safety of applicants by correctly identifying the safest securement point and providing markings and/or tethers on the mobility device.

This position will be at the LA Access MTM location at 5747 Rickenbacker Rd Commerce, CA 90040.

What you'll do:

  • Conduct Mark and Tethering 4- point securement assessment of wheelchairs, power chairs and scooters on a daily basis
  • Monitor the daily appointment schedule and provide briefings regarding the Mark and Tethering service to each applicant with a device
  • Investigate case recalls and provide a resolution to the Client
  • Respond to the Client and site Leadership regarding inquiries sent via email within the specified timeframe
  • Meet contractual deadlines and accurately complete Mark and Tethering assessments which includes taking four photos of each mobility device, measures and weights device and recording all information in the system within 48 hours
  • Identify the best and safest securement point for all mobility devices
  • Maintain up to date knowledge of ADA transportation and government regulations pertaining to occupant securement
  • Review and investigate any device recalls and update regarding Mark and Tethering assessments per ADA guidelines
  • Maintain monthly statistical data of marking
  • Track tether inventory on a daily basis and report discrepancies, spoilage, shortages, and overages to Leadership and the Client
  • Facilitate quarterly hands-on training for MTM employees
  • Actively participate in community outreach events to perform Mark and Tethering assessments and provide information
  • Participate in initial and on-going training as required by MTM and Client
  • Input information into Salesforce and Rider360 software as needed
  • Assist with other internal projects and tasks as needed

What you'll need:

Experience, Education & Certifications:

  • High diploma or GED equivalent
  • 1 year of professional experience working with individuals with disabilities
  • Experience and knowledge with the Americans with Disabilities Act (ADA) regulations

Skills:

  • Detail-oriented, thorough and a systematic/methodical approach to projects
  • Strong analytical and problem-solving skills
  • Strong time management and organizational skills
  • Strong communication skills
  • Salesforce experience preferred
  • Ability to adapt to an ever-changing environment
  • Ability to multi-task, set priorities, meet deadlines and work well under pressure and in a fast-paced environment
  • Ability to safely assist (lifting, pushing, and pulling) customers with limited mobility who may use mobility aids including but not limited to: cane, walker, manual or power wheelchair, or power scooters
  • Ability and willingness to assist customers with boarding and/or alighting mock buses
  • Proficient in Microsoft applications (Word, Excel, Outlook, PowerPoint)
  • Ability to maintain high level of confidentiality
  • Ability to tactfully question and obtain information required
  • Ability to work independently and as a partner or team member with a variety of individuals

Even better if you have...

  • College Degree
  • Bilingual preferred but not required
  • Marking and Tethering certification preferred
  • Experience conducting interviews and/or assessments preferred

Starting Salary of $20/hr.

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.

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