Waiter / Waitress

Position Summary:

Actively takes orders, conducts full and complete beverage/food service, and monitors guests' lounge/bar experience. Interacts with the lounge/bar guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities: including but not limited to

· Maintain professional appearance standards as directed in the Puzzle Employee Handbook.

· Anticipate and accommodate all needs of the guests.

· Provides professional and exceptional service.

· Presents menus, answers question and makes suggestions for all beverage and food items.

· Informs guests of all food and beverage specials, with prices.

· Required to solicit any allergy or dietary restrictions from each guest.

· Accurately enters all orders into the POS system.

· Ensures the delivery of all food and beverage to the guests.

· Maintain general cleanliness of assigned stations and entire venue.

· Follow supervisor's instructions, communicate with and support co-workers, be a team player.

· Possesses in-depth knowledge of all food and beverage menus, and the company.

· Serves all alcoholic beverages in accordance with all state regulations and alcohol awareness training standards.

· Follows all company procedures when providing bottle service.

· Follows proper cash/payment card procedures.

· Complies with Department of Health and company sanitation standards.

· Accurately completes all end-of-shift financial procedures.

· Communicates the needs of the guests to Front-of-House and any support staff, managers and chefs.

· Properly sets-up cocktail lounge/bar and side stations, performs side-work and other opening/closing procedures as directed by management, including:

o Ensures all lounge furniture is clean and free of debris

o Sets tables with proper settings

o Stocks side-stations with prescribed supplies

o Performs opening & closing side-work as prescribed

· Reports all breakage, damage of equipment or furniture immediately to management.

· Participate in sales competitions or challenges.

· Promote activity as needed and fairly on any social media platform

· Actively creating client reservation relationships with new, current, or potential customers through Puzzle active standards.

· Attends and participates in daily pre-service meetings.

· Attends and participates in any training sessions or departmental meetings.

· Learn by listening, observing other team members and sharing knowledge while leading by example.

· Portrays a positive and professional attitude.

· Demonstrates knowledge of Puzzle, its partners and supporting environments

· Works as part of a team and provides help and support to all team members.

Training Requirements:

· Puzzle in-venue Server Training

· Alcohol Awareness Certification

· Food Handlers Certification

· Harassment Training

Minimum Education and Qualifications:

· Previous hospitality experience.

· Previous cocktail and/or floor server experience.

· Experience in a high-volume restaurant/nightclub/lounge.

Physical Demands and Work Environment:

· Must be able to stand, lift and bend for extended periods of time.

· Must be able to bend and lift to 50 lbs.

· Role may include job duties or tasks requiring repetitive motion.

· Exposure to hot kitchen elements or cleaning materials.

· Must be able to work and remain focused in a fast-paced and ever-changing environment.

· Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

· Mandatory open availability *but requests subject to approval