Advanced Medical Support Assistant

3 days ago


Albuquerque, New Mexico, United States Veterans Health Administration Full time

The AMSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT, Specialty Clinics, Compensation & Pension (C&P), Community Care) and performs clerical duties, customer service and other duties as assigned for the proper and timely treatment of patients.


Major duties include but are not limited to:
Act as a subject matter expert on MSA function/duties.
When the Lead MSA is absent, a service supervisor will cover.

Take over escalated calls from other MSAs and the Community Care and New Mexico VA Health Care System Call Center.

Assists in training of team members on administrative and technical aspects of the position.

Fully participates in team meetings where patient care planning and management of CC utilizing VANTS & virtual meetings with contracted/vendorized vendors for coordination of Community Care.

Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.

Manage the flow of information between VA and Community Care providers and serve as a point of contact/Liaison for community providers and office managers and schedulers.

Plans and actively participates in meetings with community providers. Providing education and assistance to community providers on VA referral process, required documentation and flow of information.

Work Schedule:
Monday - Friday, 07:30 AM to 4:00 PM

Telework
:
Available

Virtual:
This is not a virtual position.

Functional Statement #:
GS Advanced Medical Support Assistant

Relocation/Recruitment Incentives
:
Not Authorized

Permanent Change of Station (PCS):
Not Authorized

Fi

nancial Disclosure Report:
Not require
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