Director of Data Governance

ABOUT US

Interfaith America is a national nonprofit organization based in Chicago. We believe that religious diversity is a foundational American strength, and we are building a nation that achieves that promise for the common good. Our mission is to inspire, equip, and connect organizations and leaders to unlock the potential of America's religious diversity. We leverage our expertise in interfaith leadership in different sectors and spaces in American life, such higher education, health, public policy, racial equity, corporations/business - giving leaders and institutions the tools and resources they need to positively engage religious diversity for the common good.

At Interfaith America, we are ever adapting and changing. We look for people who set audacious goals and love that one workday may not be like the next. We are committed to supporting work at the intersection of racial equity and interfaith cooperation. We believe in the essential contributions of countless religious and secular traditions that affirm dignity and justice for every human being. We are utilizing our interfaith leadership to contribute to the transformation of America into the promise of what it can be but has not yet been. We seek to attract and retain a team of staff comprised of the diverse identities we need to achieve our vision, including minority religious groups and people of color.

ABOUT YOU

You are energized by the work of Interfaith America, and you want to make our work more impactful with excellent data and data-driven decisions. You have experience proposing and making strategic decisions that better the organization's use of constituent data for programmatic, marketing & communication, public affairs, executive and fundraising teams. You are ready to dive into learning more about our programs, and to listen to stakeholders to work from strategy to implementation to meet their CRM needs. You are excited about honing every aspect of our database (Salesforce) from data cleansing, to creating dashboards, to user adoption and making strategic decisions. You are ready to work across programs and with staff members to create and maintain a positive and intentional "data culture" as it relates to prioritizing data cleanliness and data-driven decisions in our work.

Responsibilities Data Governance and Data Strategy:

• Oversee all data for the organization and ensure that the CRM (Salesforce) meets the needs of our organizational strategy.
• Develop a deep understanding of our programmatic, marketing & communications, executive office, and fundraising goals, realize those data needs, and propose solutions for each team.
• Partner with stakeholders to develop business processes and technical solutions within Salesforce (SF) to support Interfaith America's programmatic, marketing & communications, executive office, and fundraising goals.
• Lead constituent segmentation strategy for all IA contacts in SF to ensure data is up to date and segmented appropriately.
• Partner with stakeholders to analyze data, and to pull reports/insights to stakeholders, in partnership with Director of Program Operations and Evaluation when relevant.
• Create dashboards and other systems for directors to monitor program progress and outcomes
• Project manage and prioritize among multiple Salesforce-related projects; manage expectations among stakeholders.
• Partner with the Digital Marketing Director and the Director of Program Operations & Evaluation, as well as other colleagues, on evaluation and metrics tracking across the organization.
• Direct a portion of Program Operation's Manager and Program Operation Coordinator's time as related to data consistency, resolving program-related issues, and tracking programs for evaluation. Direct the Manager and Coordinators' time to:
  • Provide ongoing and routine oversight of all data including running reports and ensuring new data is adhering to data standards and processes.
  • Monitor and audit data going into Salesforce to remove duplicate entries and errors, and manually correct errors or liaise with appropriate team members to address issues.

Database Optimization:

• Champion database user adoption and promoting a culture of data across the org.
• Solicit user feedback with targeted adoption thresholds and outcomes; gather and act on user experience data.
• With Program Operations Manager:
  • develop and lead trainings for internal users on Salesforce functions, including new hires.
  • create, distribute, and update necessary educational materials for internal users.
• Manage and direct the work of our Salesforce vendor, Idealist, to develop Salesforce to meet the needs of the organization. Partner with Idealist or other consultant to configure and support Salesforce environment, including Salesforce Sales Cloud, Marketing Cloud (ExactTarget), and NGO Connect. Additionally supports CVent, FormAssembly, GeoPointe, and DrawLoop integrations.
• Collaborate on Salesforce integrations with Interfaith America's digital platforms including and Cvent based pages.
• Collaborate with Idealist to make system updates and enhancements, and to ensure SF infrastructure matches long term organizational needs.
• Stay up to date on new and updated SF integrations and automations; help directors on ways they can utilize these tools to create efficiencies and have the most impact.
• Foster relationships with Salesforce Foundation and other vendors

Supervisor: Chief Impact Officer

Leadership level: Director

Location: This position will work 2-3 days per week from our Chicago Loop office and 2-3 days per week from home

Applications: Applications are accepted on a rolling basis until the role is filled. Prefer to receive applications by October 16th.

Qualifications:

• Bachelor's degree
• 5-8 years of database management, data analysis, evaluation, and/or program management experience
• Several years' experience managing Salesforce
• Authorization to work in the United States

Preferred Qualifications (not required)

• High level of religious literacy and fluency in diversity, pluralism, and inclusion.
• Social impact or nonprofit experience

Competencies:

• Strategic Thinking - Aptly explores, deciphers and interprets the best concepts for achieving organizational excellence, anticipating and responding to change and aligning organizational systems, processes and people with changes in the IA business landscape.
• Trusted advisor - Apt at building trust-based relationships both internally and externally and viewed as a source of valuable advice.
• Program Leadership - Ability to lead programs, manage staff, and delegate work effectively and ensuring that all items are completed within scope, budget and timelines.
• Project Management - Aptly leading, planning, and executing project or pieces of a project, ensuring all project members are staying within timelines and budgets.
• Inclusive and equitable decision maker - Ability to lead, listen, think critically, and leverage the thinking of diverse groups for smarter ideation and decision making that lead to equitable outcomes in our work.
• IA Theory and Methodology –Ability to explain and engage constituents in Interfaith America's theory and methodology in a way that resonates with that constituent, and they understand our work within their own context. (This is not expected prior to hire, taught on the job)

Other Requirements:

This position requires the ability, with or without reasonable accommodation, to: maintain regular attendance; work cooperatively with others; adhere to Interfaith America personnel policies and safety rules; sit and/or stand for extended periods of time; operate standard office equipment, including computers, telephones, photocopiers, and projectors; communicate orally, in writing, and via computers and digital devices; and requires close visual acuity to prepare and analyze data and figures, transcribe, view a computer terminal and other office equipment.

Interfaith America is an Equal Opportunity Employer, and does not discriminate on the basis of religion, race, ethnicity, national origin, age, gender, sexual orientation, disability, pregnancy, marital status, or any other status protected by applicable law. Reasonable accommodation will be provided as needed to enable qualified applicants with a disability to participate in pre-employment procedures.