IT Support Technician

4 weeks ago

St Petersburg, United States HCA Healthcare Full time

Description

This position is incentive eligible.

Introduction

Are you passionate about delivering superior work outcomes? At Galen College of Nursing, we are committed to a single purpose: offering excellence in nursing education. Our staff and administration live out our vision We change the life of one to care for the lives of many. Jump-start your career as a IT Support Technician today with Galen College of Nursing.

Benefits

At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans along with unique benefits, including:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
  • Free counseling services and resources for emotional, physical and financial wellbeing
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  • Family support through fertility and family building benefits with Progyny and adoption assistance.
  • Referral services for child, elder and pet care, home and auto repair, event planning and more
  • Consumer discounts through Abenity and Consumer Discounts
  • Retirement readiness, rollover assistance services and preferred banking partnerships
  • Education assistance (tuition, student loan, certification support, dependent scholarships)
  • Colleague recognition program
  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our students' lives and you have the opportunity to make a difference. We are looking for a dedicated IT Support Technician to be a part of our team.

Job Summary and Qualifications

The IT Support Technician helps campus leadership and the technology department provide local faculty, staff and students with quality customer service, support, tools, and training needed to meet their educational goals. This position is for a Tier 1 IT desktop support Technician with at least 2 years of experience that can handle the demand of being the primary technology service provider for the campus (with escalation support from Main Campus) via email, telephone, and remote desktop. The position requires excellent customer service, troubleshooting, and communications skills, and the ability to follow directions well. The areas of support include but are not limited to: end-user assistance for all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting the enterprise support team as necessary.

What you will do in this role:

  • Provide technical assistance to end users primarily during normal business hours (some after hours and overtime work required).
  • Answer questions and troubleshoot computer, phone, and network problems for users in person, or via telephone or remote access, using basic trouble ticketing software.
  • Provide assistance in the use of computer hardware and software, including printing, installation, word processing, spreadsheets, email, operating systems, network and wireless connections, and provisioning mobile devices.
  • Provide desktop application support for Windows, Microsoft Office, and various software applications.
  • Assist enterprise IT team with inventory, asset management, documentation, and utilization tracking.
  • Maintain computer, network, phones, and audio-visual technology in classrooms, labs, libraries, conference rooms, and offices.
  • Install, configure, and maintain Windows operating systems and desktop applications.

What qualifications you will need:

  • Education: Associate's Degree in Information Technology or related field. Extensive experience and applicable IT certifications may be substituted for education on a case by case basis.
  • Experience: Minimum two years' experience in IT desktop support, customer service, helpdesk, and general technology support.
  • Skills/Special Qualifications: Customer satisfaction- and service-oriented; good interpersonal, typing, and verbal/written communication skills; good prioritization and multitasking skills; fast, solid learner and team player; professional, self-motivated, and trustworthy; good diagnostic, analytic, and troubleshooting skills; detail-oriented, reliable and dedicated. Excellent PC hardware, software, and audio-visual technology knowledge; Microsoft networking skills required including basic knowledge of Microsoft Active Directory and Outlook; A+, Network+, MCSP, and similar IT industry certifications a plus
  • Physical/Mental Demands & Work Environment: Ability to lift, move, and carry typical IT hardware up to 30 pounds.
  • Degree of Supervision: Minimal for customer service and technology support role and tasks, moderate for IT-related projects

Galen College Values:

Inclusivity: I foster an environment that provides opportunities for every individual to reach their full potential.

Character: I act with integrity and compassion in all I do.

Accountability: I own my role and accept responsibility for my actions.

Respect: I value every person as an individual with unique contributions worthy of consideration.

Excellence: I commit myself to the highest level of quality in everything I do.

At Galen College of Nursing, we offer a unique educational experience we call Pure Nursing. With a focus on nursing education, our knowledgeable and caring faculty and staff take a personal interest in helping our students achieve their goals. Galen is regionally accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award Associate, Baccalaureate, and Masters Degrees. Our baccalaureate degree in nursing program is accredited by the Commission on Collegiate Nursing Education (CCNE), and the associate and master's degree in nursing programs are accredited by the Accreditation Commission for Education in Nursing (ACEN). For complete information related to Galen's accreditation status, please visit our website.

Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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