Lead Barista

1 month ago

Atlanta, Georgia, United States Signia by Hilton Atlanta Georgia World Congress Center Full time
Signia by Hilton Atlanta - where charm and grace welcome the world with 4-star service throughout the 976-room milestone property with over 140,000 sq. ft. in banquet space and 8 unique F&B outlets

Come join our team as a Lead Barista for Friendship Market, located on the ground floor of the hotel our all-day café/boutique market which offers curated food, drink, and mementos from Georgia-owned businesses

As a Lead Barista, you would be responsible for ensuring guest satisfaction and team member work ethic within the Friendship Market in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

This position pays $17.50 per hour (plus tips) and requires availability to work flexible shifts between the hours of 6 am and 12 am any day of the week/weekends/holidays as needed.

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing? As a Lead Barista, you would be responsible for ensuring guest satisfaction and team member work ethic within the Friendship Market in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specific responsibilities of the position may include: Greets guests, as well as takes/prepares/services orders for beverages and/or food in a friendly, courteous, professional and timely manner to ensure total guest satisfaction
Enters orders into a computerized system and settles check(s) upon completion of order
Performs general cleaning tasks to adhere to health and safety standards
Upsells additional items to enhance profitability
Has accountability for guest issue resolution and overall guest satisfaction
Ensures that the market is stocked at the end of each shift, setting the next shift up for success
Ensures that hotel standard operating procedures are upheld and that recipes are followed
Ensures other baristas have finished both assigned tasks and side work
Runs end of shift reports

RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

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