Cargo Agent Trainer

4 weeks ago

Houston, Texas, United States Staff Management SMX Full time


Job Description:

As a Cargo Agent Trainer you will provide the initial general training to all new hire agents to prepare them for job-specific on-the-job-training (OJT) with leads in their designated area. The initial training will typically be classroom-style training with hands-on opportunities as appropriate. May also conduct follow-up support training during the OJT phase as needed.

The Cargo Agent Trainer will monitor the training progress of the new hire along with the lead for their assigned work area. This position requires an extremely perceptive person, who can relate to individuals at all levels. Part of the work will be to document their progress in training and proving updates to SMC and Customer leaders.

Salary Range: The salary for this position is anticipated to range between $44, ,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including but not limited to experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate's skills and experience, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. In addition to monetary compensation, we offer a competitive benefits package. More details can be found by copying and pasting this URL into your browser:

Essential Job Functions

  • Provide United Cargo foundation training needed for agent's in their first week to be able to continue their training with the SMC lead in their assigned work area.
  • Evaluate the trainees' skills, knowledge, and needs for the assigned work area to help set them up for success.
  • Own the training program along with the modules and training material needed for their first week of training for all new hires.
  • Deliver training sessions effectively using classroom and on the job training methods.
  • Provide feedback to the trainees to facilitate learning and improvement.
  • Manage training resources efficiently, including materials, equipment, and booking training room for classroom trainings.
  • Maintain an accurate record for each new hire on their training progress.
  • Become an expert in 5-6 functional areas/positions within the facility
  • Complete New Hire Check ins during the first 1-4 weeks of employment.
  • Communicate with the leads to ensure all new hires complete their new hire training in their work areas.
  • Ensure that trainees are staying engaged, productive, and working with a sense of urgency.
  • Ensure that trainees are working safely and using all PPE that has been provided to them for use while performing the functions of their job.
  • Using effective training methods, work respectfully with their trainees, and be available to the trainees to handle any questions they may have regarding how to correctly perform the functions of the job.
  • Review the Error Reports with each agent trainee individually. Enter a tickler in Stafftrack documenting the error and the re-training needed or follow up needed.
  • Trainer can make employment decisions-based re-training and no improvement on failures per United Cargo standards.
  • Trainers will be expected to assist the SMC team during training downtime (i.e. assist with coverage if needed for the SMC team during PTO, assist with failure follow up, and other tasks as needed)

Experience

  • Minimum of 1 year of experience providing training
  • Knowledgeable in safety expectations, policies, and procedures for United Cargo
  • Experience coaching and motivating others
  • Physical ability to be on feet and walk 10-12 hours per day 5-6 days per week
  • Knowledge of MS Office software: Excel, Outlook, PowerPoint, Word
  • Ability to prioritize and plan in a fast-paced setting
  • Ability to collaborate effectively with others
  • Ability to manage a large workload promptly
  • Familiarity in working with deadlines

Our Culture

We're in the business of people, so support and teamwork are important to us. We power some of North America's leading companies by putting people to work in distribution, fulfillment, and manufacturing jobs. We'll find you a place where you'll gain experience, knowledge, and skills through hands-on learning, where you can succeed and grow, and where your hard work will be recognized. People of all personalities, backgrounds, and talents succeed with us. There's a reason so many of our associates and employees stay with us for a long time. We foster a diverse and inclusive culture where every employee has an opportunity to contribute and grow while meeting the changing needs of the marketplace. We take pride in what we do because what we do matters - to our families, our communities, and each other.

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