Technical Solutions Specialist – AMER

Disguise sits at the heart of the most inspiring live and virtual experiences in the world, leading the market in building a software and hardware solution that designs, sequences and controls the most spectacular productions across film and TV, broadcast, live and corporate events.

Technical Solutions Specialist – (based in Los Angeles or New York)

Summary:

Disguise is a fast-growing company that sells their products and services to high-end and complex events, shows and installations. Our product range is an integrated visual video production suite that has been used on productions such as the Sphere, Grammys, Coachella, Olympics, Ed Sheeran Tour, Taylor Swift Tour, The Rolling Stones, Brit Awards, Eurovision, NHL Studios, ESPN and many others.

The Technical Solutions Specialist is a member of the Americas (AMER) Technical Solutions team and is responsible for the development, presentation and drive of Disguise technical solutions to support the sales team in reaching its goals. Using a combination of Disguise and non-Disguise offerings, services, assets, hardware and software products, the Technical Solutions Specialist (TSS) assists with communicating the value of the solution for opportunities which meet customer requirements and assist in solving their business problems.

Technical Solution Specialists are expected to spend 50-80% of their time in face to face discussions with clients, both in person and remote. Expect 3-4 days a week to be based in the office which could be in Los Angeles or New York. They will work alongside and sell through Sales partners, Studio, Rental and Solution partners, providing clients with an exceptional understanding of the disguise workflow. The TSS is AMER wide and therefore not limited to one market or geography. The TSS is utilized by sales team members in technical situations.

Reports to:

Technical Solutions Manager, Americas

Based in:

Los Angeles or New York

Key activities and responsibilities include:

• Partner the Sales Team on maximizing sales through joint visits, demonstrations, key meetings and technical support on quotations
• Articulating the business and technical value of our solutions and products to senior managers and technical decision makers
• Propose the Disguise product(s) to solve business challenges faced by our customers, supported by demo projects, presentation material and internal and external solution documentation
• Positioning our technical solutions in competitive scenarios
• Remove technical barriers and assist to motivate sales teams by conveying key USPs
• Participate in the design & build of AMER Trade Show, Roadshows and Open House events
• Produce system schematics, 3rd party solutions documentation and project proposals to support the sales process
• Operating the disguise LA XR Stage
• Configuring and calibrating camera and camera tracking solutions
• Programming disguise demo projects
• Aiding Sales demonstrations
• Submit feature requests based on customer feedback and industry insight

Essential Skills

• Comfortable in both a technical dialogue and commercial setting
• Strong written and verbal communication, including technical writing skills
• On set experience in live events, film and/or tv production
• Product sales experience, ideally in a technical capacity
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Self-motivated and have the ability to network across departments
• Personable and a team player, who is able to work under their own initiative
• Organized, diligent and reliable worker
• Exceptional time management, organizational and analytical skills
• Be task lead and manage things to completion to deadlines
• Ability to collate and share data across departments and team
• Enthusiasm for working in an international, collaborative and fast-paced environment
• A genuine interest in technology and ability to quickly learn new technologies and workflows
• Be able to travel regularly for periods of time as the business needs across AMER region
• Being able to inspire sales teams with new features and USPs to update sales teams' knowledge
• Motivated to extend the value of a project by up selling where possible in a disguise solution, in partnership with the wider Sales team
• Excellent spoken & written English
• Strong presentation skills
• A passport and ability to travel

Desirable Skills

• Experience in using disguise or other media server solutions
• Experience in using Unreal, Unity, Notch, or other real-time environments
• Knowledge of lighting and video systems within the live events, film, or broadcast industries
• Knowledge of network protocols and technologies such as TCP/IP, UDP, etc.
• Experience in using diagramming tools such as Lucidchart or Vectorworks
• Experienced and comfortable in 3D software such as Blender, Maya, C4D
• Track record of producing results
• Product or solutions strategy development in the entertainment sector
• Demonstrated ability to collect user feedback, analysis and strategies for customer pain points
• Spoken & written second language
• Degree in digital media, lighting design, production management, computer graphics, computer science, or other relevant field

About Disguise

Building on our two-decade legacy in the live event space, where our workflow has powered global concert tours for artists like U2 and Beyoncé, festivals like Coachella and Glastonbury and theatre productions like Frozen and Harry Potter, we are also now leading the way in Extended Reality (xR) for remote Virtual Production.

Our award-winning xR workflow has enabled over 300 productions in the past 12 months, for music artists such as Katy Perry and Billie Eilish, broadcast TV channels like ITV and Eurosport, enterprise businesses like SAP and Siemens, educational institutions like the University of Michigan and notable VFX studios like Framestore and DNEG.

We partner closely with Epic Games, NVIDIA, Netflix and many more to further develop and democratize our virtual production solution and enable teams anywhere to create their best story with the most innovative tools.

With offices in London, LA, Auckland, Hong Kong, Shanghai, Seoul and Tokyo, we are a fast-growing company that hires bright, creative, talented individuals across the world to push the boundaries of visual experiences and build lasting relationships with our community.

We were delighted to be recognized as one of the Financial Times' top 1000 fastest growing businesses for 2021. Watch our showreel to see just some of the incredible work of how disguise products are used

Our values

• Honest. Transparency and integrity are core to how we approach each other and our work at disguise. Our culture relies on clear, courageous conversations and proactively sharing feedback with the intent to help each other and the business to grow.
• Evolutionary. We are always seeking to be even better. We push the limits of what is possible so both our technology and our disguisers stay ahead of the game.
• Fearless. Innovation and a pioneering attitude are key to our success. Disguisers are empowered to experiment, work autonomously and grow from their experiences.
• Resilient. Disguisers are determined to succeed and will not give up when things get tough. We are committed to doing what is right, rather than what is easy, and will adapt to finding the best path forward.
• Belong. We are committed to being the difference. Every disguiser has a role to play in creating an inclusive environment where people belong and can do their best work every day.

Our benefits

We want to make sure we attract and retain the best talent out there. For permanent disguisers globally, some of our benefits and perks include:

• Unlimited Paid Time Off - with minimum time you must take set at 20% above statutory
• Gig Allowance - £400 or local equivalent to spend on tickets every year, to immerse yourself in our industries
• Flexible hours - some people start work at 10am, and others begin at 7am and finish earlier. Create a pattern that works for your team and for you
• Hybrid working between home and our offices (dependent on role and location)
• Long Service Awards (3, 5, 10+ years)
• Belonging policies - including (but not limited to) support for Parental, Fertility, Miscarriage, Menopause and Transitioning
• Mental health and wellbeing support - subscription to the Calm app, weekly desk-yoga, mental health first-aid buddies, Employee Assistance Programmes
• Training, coaching & mentoring

Health and pension benefits vary based on local requirements.

Don't disguise your differences.

Innovation comes from everyone. We strive to create a workplace that reflects our diverse audience. We celebrate our people for their full authentic selves, and embrace uniqueness. Inclusion and Equity matter at disguise. We create together and we create everywhere.