Skylofts Butler Coordinator

PRIMARY PURPOSE:

It is the primary responsibility of the Butler Coordinator to answer all incoming calls for the purpose of taking food and beverage orders, and to assist the Butler Manager administratively.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Answer incoming calls for the purpose of taking food and beverage orders and answer questions for guests using appropriate and approved verbiage; input all orders into P.O.S. system
• Ensure suppliers are available in-service area
• Maintain knowledge of entire menu, proper food presentation, and wine selection for upselling of all items, including all F&B outlets
• Advise guest of time for delivery and assist guests if they need expedited service due to an emergency
• Maintain excellent working relationships with other food service employees, such as food servers, runners, bus persons, and help to set up orders, etc.
• Follow strict departmental Standard Operating Procedures, while projecting a warm, friendly, and caring attitude
• Maintain all sanitation and safety standards; keep track of Butler and appointed Assistant Butler location to help guests receive efficient service
• Perform other job-related duties as requested

KNOWLEDGE, SKILLS, AND ABILITIES:

• General knowledge of mathematical skills including addition, subtraction, multiplication and division
• Able to effectively communicate in English, in both written and verbal forms
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
• Effective listening abilities with strong judgment skills
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts

MINIMUM REQUIREMENTS:

• Work varied shifts, to include weekends and holidays

PREFERRED:

• High school diploma or equivalent
• One (1) year of experience as a Room Service Cashier/Order Taker and/or Food Service preferably in a major hotel resort complex
• Experience in Room Service Operation
• Bilingual