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medical support assistant

3 months ago

Daytona Beach, Florida, United States Veterans Health Administration Full time

The Advanced Medical Support Assistants (A-MSAs) assigned to VAMC Orlando, to include it's Outpatient and Community Based Outpatient Clinics, are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Advanced Medical Support Assistants are considered chief sources of patient care and patient flow information.

Please note:
Location will be Daytona Beach Multi-Specialty Clinic, Primary Care-HAS.
Assignments at this level include, but are not limited to;

Develop and maintain effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies.
Reviewing physician orders and acting on such orders that are within the scope of function of a AMSA.
Updating and verifying demographic information.

Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.

Assures all visitors and telephone calls are answered and referred in a prompt and courteous manner.
Performs scheduling, canceling, re-scheduling of patient appointments and consults.
Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
Analyze situations to determine what decisions can be made or if advise of higher authority is needed.
Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
Update and verifies patient demographic information.
Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff.
Maintains patient's confidential records.
Scan and enters information into VISTA, CPRS

Work Schedule
:
Monday-Friday 8:00am-4:30pm

Compressed/Flexible
:
Not Available

Telework
:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #

: 80527F

Relocation/Recruitment Incentives
:
Not Authorized