Rooms Controller

3 weeks ago


Columbus, Ohio, United States Hotel LeVeque, Autograph Collection Full time
What's in it for you...Insurance enrollment available from DAY 1
Paid time off
Holiday pay
401(k) enrollment after 30 days
Hotel and travel discounts at worldwide destinations
Professional development and promotion opportunities
Scheduled Monday to Friday
The impact you'll make... The Rooms Controller is responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups. Prepare all VIP key packets and make special arrangements as needed. Meticulously manage and oversee the Reservations process. Assist in Front Desk Supervisor role. Build and maintain strong working relationships with all levels of staff across all departments. Successful candidates will be self-motivated, possess excellent verbal and written communication skills, and demonstrate strong organizational and time management skills. You'll enjoy this job because...You want to learn and grow in the operation of hotels
You're detail-oriented and have a strong focus on accuracy
You enjoy applying knowledge to business processes
You're self-motivated to achieve success
You enjoy working in a fast-paced environment
You collaborate well with others

What you'll be doing... GROUP RESERVATIONS: Building group blocks
Entering rooming lists
Creating booking links via ResLink
Monitor cut-off dates and confirm a group room list has been received, prior to cut-off date
Pre-blocking rooms (ie. entertainment groups)
Set up group routing/billing
Process group deposits in accordance with contracted deposit schedules
Audit all resumes prior to group's arrivals
Manage site room requests
INDIVIDUAL RESERVATIONS: Special arrangements for packages, qualified discounts, etc (Explore, AAA, Romance, Pet)
Special arrangements for Virtuoso guests
Property contact for Ambassador guests
Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail and internally
Systems admin – assist with onboarding new associates with applicable systems access
REVENUE: Manage oversells
Raise awareness of inventory issues
Daily check of group blocks, update inventory to keep upgraded room types available, maximize pre/post days, etc.
Participate in weekly revenue calls
Make recommendations on future selling strategies (deployed rates, length of stay restrictions)
Monitor group ceilings
Assists with setting strategies for overbooking level during high periods
ROOMS SYSTEMS: MARSHA balancing
Maximize sell outs, manage inventory (shut down when needed)
FRONT OFFICE: available to answer calls that come in to Hotel front desk
assist Front Desk as assigned
COLLABORATION: work with HK to identify site rooms and ensure ready for walk throughs
collaborate with front office and sales team daily
Requirements and success factors...Previous Marriott and MARSHA system experience preferred
High School Diploma or equivalent
Demonstrate excellent interpersonal and customer service skills
Must be able to effectively communicate with a variety of personality types and situations
Demonstrate excellent time management skills with proven ability to meet deadlines
Effectively use Microsoft Office 365 suite at an intermediate skill level
Maintain high degree of organization and accuracy
Able to sit at a desk/computer for hours at a time

About First Hospitality... Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer. Source: Hospitality Online

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