Full Time

4 weeks ago

Charlotte, North Carolina, United States Lowe's Full time

Essential Functions:

NOTE: Minors in this role may not be responsible for some of the activities listed below
Assisted Self Check Out
Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
Approaches and interacts with customers to proactively recommend products and services appropriately
Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
Thanks the customer for their business and invites them back to shop at Lowe's

Customer Service
Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
Demonstrates sincere appreciation to customers
Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities
Uses a cash register to process sales transactions, returns, and refunds according to company guidelines
Provides proper monetary change to CSA Front End associates for register activities
Provides supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
Removes security tags, verifies product information, and bags merchandise for customers
Answers incoming phone calls and directs calls or takes messages as needed
Opens additional registers, when necessary, to ensure enough coverage always
Assists in line vesting to help quicker turnaround time for checkout

In-stock
Prepares register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
Inspects returned merchandise for damages
Enters and submits customer orders, prints order tickets, verifies receipts, and signs off on loading tickets
Reviews and places online orders and returned merchandise in the appropriate areas
Looks up product information and competitor prices for products to verify price match
Records all items that are used in the store on the store use lists

Clean and Safe Stores
Obtains safety bags from the cash office and monitors the amount of cash in the drawers to ensure it does not exceed requirements
Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

General
In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Requirements:
Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
Less than 1 year of experience using common retail technology, such as smart phones and tablets
1 to 2 years of retail experience as a cashier

Preferences:
High school diploma or equivalent.
1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
1 to 2 years of experience as a head cashier
1 to 2 years of experience working in any department at a Lowe's retail store
1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
Less than a year of retail experience detecting common signs of shoplifting (e.g., merchandise hidden inside of containers, merchandise under carts, price labels switched)


Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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