MWR Housekeeping Lead

This position is located at Naval Support Activity Monterey historic Hotel Del Monte. The purpose of this position is to oversee daily housekeeping and custodial operations for the lodging program at the Hotel Del Monte.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensures security of all guests is maintained at all times.
• Ensures guest privacy is maintained at all times.
• Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions. Provide assistance in handling customer complaints, involving management as necessary.
• Utilizes the Property Management System (PMS) to access reports for determining work assignments for housekeepers.
• May be required to act as the supervisor in the absence of the supervisor.
• Conducts daily inspections of rooms, housekeeping carts, common areas, laundry facilities, and maintains written documentation of these inspections.
• Assists with training on proper work methods and safety procedures. Fully implements all safety, fire prevention, MSDS, and environmental/industrial hygiene requirements.
• The incumbent is responsible for the security of all items in the storeroom and/or assigned storage areas. Determines and places orders for cleaning supplies, in-room amenities, and other materials or equipment needed by the housekeeping staff and ensures items are available when required.
• Ensures equipment is properly maintained, stored, and accounted for. Issues amenities, supplies and linen to the housekeepers and performs a monthly/quarterly inventory, as required.
• Assists with investigating and preparing reports for staff mishaps/accidents
• Assists with the regular housekeeping duties and fills in where needed.
• May be required to train new Housekeeping staff and monitor performance providing coaching/counseling as required.
• Handles guest and/or staff suggestions and complaints, resolving problems in a tactful and diplomatic manner, referring difficult and/or unusual situations to the supervisor.
• Must perform duties of housekeepers, custodial workers, laundry workers, and/or their respective leaders on an "as needed" basis to cover for staff shortages or other unanticipated occurrences.
• Performs other related duties as assigned.