Client Support Specialist I

4 weeks ago

New York, New York, United States Visible Alpha Full time

Vacancy Name
Client Support Specialist I
Vacancy No
VN459
Employment Type
Regular
Office Location
New York
Job Details
Who We Are
Backed by the world's leading investment banks, Visible Alpha has been dedicated to creating the most comprehensive company and industry analysis in the market since 2015.
Our employees are the backbone to creating and delivering investment research solutions. Our team operates in a continuous mode of experimentation to deliver new and innovative products to our clients. We are a growth company, operating under an employee-centric model where we value the ideas, expertise and inputs of every individual.
Visible Alpha offers a hybrid work schedule across all offices.
What We Do
Visible Alpha enhances the investment research process by extracting meaningful analyst models and research reports through valuable partnerships with the world's premier investment research organizations. Our deep consensus data provides financial recommendations on companies and industries at a level of granularity and timeliness and that has never before been possible.
About the Role
Visible Alpha is adding a new Client Support Specialist to our global Commercial team. Based in New York, you are the go-to person for our clients, providing support from onboarding to ongoing engagement. You communicate and collaborate, effectively and professionally, with internal teams and external stakeholders, to enhance our products and client experience.
What You'll Do

  • Serve as an integral member of our global Commercial team by providing client support throughout the client lifecycle, beginning with the onboarding process.
  • Become a domain, product and workflow expert - allowing you to manage issues around data and application logic that require deep investigation.
  • Communicate effectively and professionally with both internal and external stakeholders to resolve questions and issues across all Visible Alpha products in a timely manner.
  • Escalate product, technical and data issues to relevant departments as necessary.
  • Work alongside Product & Data teams to ensure critical bugs, which you or others have identified, are resolved.
  • Help prioritize bugs with Product.
  • Act as liaison between clients and the Data team, informing clients of data methodologies and resolving clients' data questions.
  • Create client-friendly documentation/guides to answer frequently-asked questions.
  • Create and maintain documents to track internal processes.
  • Provide ongoing feedback to Product and Development teams to help build scalable solutions for clients.


Who You Are

  • 1-3 years of industry experience.
  • Bachelor's degree.
  • Strong analytical and technical troubleshooting skills - you are passionate about problem solving and have the ability to think critically and multi-task
  • Excellent interpersonal and communication (written and verbal) skills with the ability to communicate successfully across multiple audiences.
  • Written & verbal fluency in English.
  • A solid team player with the ability to work independently.
  • Organized and detail oriented, with the ability to multi-task in a diverse environment.
  • Excel fluency (VLOOKUP, pivot tables).
  • Preferred :
    • Background in Business, Finance, Economics, Accounting or Engineering - academically or in a SaaS environment.
    • Familiarity with APIs and data feeds.
  • Desirable :
    • Knowledge of research analyst workflow.
    • BA/BS Degree required


Why You'll Love Working at Visible Alpha
At Visible Alpha, we are committed to supporting every team member's personal and professional growth. We measure our success by the collective wins of our employees, creating and driving a culture of inclusivity, collaboration, constant learning, open dialogue, and idea generation. As an organization, we strive to exist with a sense of purpose and belonging-where employees can be their authentic selves and do work that changes the industry. Through benefits such as employee resource groups, flexible paid time off, unlimited professional coaching, and increased work-life balance through a hybrid work environment, employees at Visible Alpha are empowered to bring their best selves to work every day.
Key Benefits We Offer :

  • Hybrid work model - 2 Core days in the office
  • Comprehensive benefits, including medical, dental, & vision coverage and pre-tax benefits
  • 401(K) with company match
  • Flexible PTO
  • Generous paid parental leave
  • Three weeks a year working from anywhere
  • Classpass discounts
  • Unlimited professional coaching with Bravely
  • Coursera - More than 6000 company paid courses for continuous learning and development
  • Learning & development reimbursement
  • Company sponsored lunches on Core Days, Happy Hours and unlimited snacks and drinks in our office
  • Company sponsored sports leagues
  • Annual summer and holiday outings
  • Community impact opportunities through charitable work and giving
  • Employee Resource Groups


Renumeration
At Visible Alpha, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000 to $79,000. This role is also eligible for a 10% target bonus.
Visible Alpha operates under an employee-centric model where we value the ideas, expertise and inputs of every individual. Out of a broad spectrum of perspectives comes greater insight. We are an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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