ER Medstar Service Associate
4 weeks ago
Job Summary:
This position performs clerical functions within the Emergency Department or MedStar. Pre-registers patients in the Emergency Department, preparing the necessary paperwork to initiate emergency care, physician order entry of emergency diagnostic test; dispatching of outgoing and incoming telephone calls, bed management of all patients admitting through the Emergency Department, and performs related clerical functions.
Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move
Please note this position requires availability of all shift types. You will be on a rotation of day, evening, overnights and weekends.
Primary Duties:
- Pre-registers patients in the ED, generating a medical record in order to initiate emergency/trauma care. Hospital/department records/data bases for earlier medical record numbers/charts and requests or pulls patient information or medical records and/or assembles various admission packets for medical staff.
- Receives, processes, and expedites requests for Hospital bed assignments and communicates bed assignment request to the Admitting Department. Manages bed assignments via the bed tracking system and communicates bed assignments to the clinical staff.
- Works with all in-patient units to ensure patient room is ready/available and coordinates readiness of bed with DES to expedite patient throughput in the ED.
- Enters patient information into department and/or Hospital's system(s), including, but not limited to: demographic, insurance and triage information and updates it with physician orders, laboratory tests/results, examinations, diagnosis/medical findings, and unit charges supplies/treatment utilized, etc. (All orders are reviewed for transcription accuracy by licensed nursing personnel).
- May call insurance company/HMO and/or primary care physician and obtains required authorizations and/or referrals, and medical information for the ED physician, etc. Photocopies insurance card(s) and ID for record. May phone insurance companies for levels of benefit coverage.
Qualifications:
- High School Diploma or GED required
- 6-12 months experience as Office Assistant I or equivalent demonstrating organizational skills and a working familiarity with office computers (PC's and/or mainframes) performing word-processing/typing and data entry required
- This position is represented by the Service Employees International Union (SEIU)
Why MedStar Health?
At MedStar Health, we understand that our ability to treat others well begins with how we treat each other. We work hard to foster an inclusive and positive environment where our associates feel valued, connected, and empowered. We live up to this promise through:
About MedStar Health
MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation, and research. Our team of 32,000 includes physicians, nurses, residents, fellows, and many other clinical and non-clinical associates working in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest home health provider in the region, and highly respected institutes dedicated to research and innovation. As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar Health is dedicated not only to teaching the next generation of doctors, but also to the continuing education, professional development, and personal fulfillment of our whole team. Together, we use the best of our minds and the best of our hearts to serve our patients, those who care for them, and our communities. It's how we treat people.
MedStar Health is an Equal Opportunity (EO) Employer and assures equal opportunity for all applicants and employees. We hire people to work in different locations, and we comply with the federal, state and local laws governing each of those locations. MedStar Health makes all decisions regarding employment, including for example, hiring, transfer, promotion, compensation, benefit eligibility, discipline, and discharge without regard to any protected status, including race, color, creed, religion, national origin, citizenship status, sex, age, disability, veteran status, marital status, sexual orientation, gender identity or expression, political affiliations, or any other characteristic protected by federal, state or local EO laws. If you receive an offer of employment, it is MedStar Health's policy to hire its employees on an at-will basis, which means you or MedStar Health may terminate this relationship at any time, for any reason.
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