IT Services Support Technician

3 days ago


Andover, Massachusetts, United States Proctor Academy Full time

Proctor Academy is seeking an IT Services Support Technician to be July 1. The IT Services Support Technician at Proctor Academy plays a crucial role in maintaining efficient operation and support of all computer systems, hardware, and software. This role requires providing a high level of customer service to employees and students, addressing technical issues promptly, and ensuring a focus on security and data protection.

The essential functions of this position include, but are not limited to, respond, prioritize, and resolve technology challenges using ticketing software; assist with hardware and software issues, including troubleshooting and maintenance; oversee Apple GSX account for warranty and repairs and manage part orders; maintain an accurate inventory of technology assets with asset management system; provide technical support for school events, which may include off-hours work; and collaborate with IT team members and other departments to ensure consistent support across the community.

Very generous benefits for full-time positions, including 401(k) plan, health and dental insurance, life and AD&D insurance, short-term disability, and long-term disability, 16 paid holidays and one week vacation upon hire.

Proctor Academy is committed to building a community of inclusion across race, gender identity, age, religion, sexual orientation, and experience. We strongly encourage applications from candidates with diverse experiences and backgrounds.

The ideal candidate will have a Bachelor's Degree (B. A.) or equivalent, one to two years related experience, or equivalent combination of education and experience. A+ and Apple Hardware/Software Certifications will be required, with recertification done annually.

E.O.E.



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