Academic Success Advisor

2 weeks ago

Grayslake, Illinois, United States College of Lake County Full time


Academic Success Advisor

Internal Position Title: Academic Success Advisor

Posting Number: S02653

Department:: Advising and Retention

Position Type: Staff

Job Family: Specialist

Summary:

The Academic Success Advisor serves as the primary liaison for an assigned caseload of students enrolled at CLC within a designated Field of Interest (FOI). This position is responsible for providing a personalized, holistic, and culturally responsive advising experience for each student from their first day of classes through credential attainment and career or transfer transition. Responsibilities include academic advising, transfer guidance, career exploration and planning, financial planning and referral, case management, progress monitoring, proactive outreach, support service planning and referral, and referral to student engagement opportunities. Academic Success Advisors act as partners with other college departments in their efforts to develop, implement, and provide programs and services that foster an inclusive and engaged campus community.

Why choose the College of Lake County for your next opportunity? The College of Lake County (CLC) offers a competitive salary, excellent benefits that includes Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays), generous vacation, sick and personal time off and 14 paid holidays each year.

CLC is a comprehensive community college located in northeastern Illinois committed to being an innovative educational institution providing life-changing paths for our students by offering exceptional learning experiences. CLC achieved a milestone in 2023 with its designation as a Leader College. This national recognition awarded by the Achieving the Dream Network is the result of improved student outcomes through the CLC's relentless commitment to transformational change and the implementation of innovative practices within the student success model over the past few years.

CLC aspires to be a place where every student succeeds, every employee thrives, so that every business achieves and every community grows. Our mission is to be innovative and value-driven in supporting student success through developing and encouraging employees of all backgrounds on their journey toward achieving personal and professional growth.

Required Qualifications:

  1. Bachelors degree in psychology, education, communications or a related field with a minimum of three (3) years of experience in higher education, secondary education, human services or a related field is required or a Masters Degree in psychology, education, communications, counseling or a related field
  2. Demonstrated personal integrity, ability to form effective partnerships, ability to collaborate with others and work in a team environment.
  3. Demonstrated high level of responsiveness to students or clients and the campus community.
  4. Possess excellent organizational skills and the ability to manage multiple priorities with diligent attention to detail and accuracy.
  5. Experience working independently, prioritizing workflow, solving problems and making decisions.
  6. An effective and exceptionally skilled communicator, specifically as it relates to verbal, written communication, and active listening.
  7. Ability to develop and deliver effective presentations online and in small and large group settings.
  8. Proficient knowledge of technologies used in department (i.e. caseload management systems, student enterprise software, career exploration tools, MS Office, etc.).
  9. Ability to work effectively and constructively with persons of diverse cultures, language groups, and abilities; Demonstrated commitment to diversity, equity, and inclusiveness.
  10. Ability to work flexible hours including some evening and weekend hours consistent with student needs.
Desired Qualifications:

Posting Date: 04/26/2024

Closing Date:

Expected Start Date:

Special Instructions Summary:

Pay Rate: $49,450 (THIS IS FIRM)

Full-Time/Part-Time: Full Time

Location Grayslake

Total Hours Per Week: 40.00

Work Schedule:

Monday-Friday, 8am-4:30pm with at least one evening shift per week, typically 11am-7:30pm.; occasional Saturdays

Software Testing Required: Excel, MS Word

Interview Process Requirements: None

EEO Statement:

The College of Lake County is an equal opportunity employer and has a strong commitment to diversity. In that spirit, it seeks a broad spectrum of candidates including minorities, women and people with disabilities.

Summary of Essential Functions:

Student and Customer Service (80%)
  • Develop a personalized, holistic semester by semester success plan for each advisee which incorporates all aspects of the students development including their academic, career, transfer, financial, personal and cultural needs and continually review and update the plan to ensure progress is made and goals are achieved.
  • Academic Success Advising:
  • Provide accurate and timely academic advising for all programs within assigned field of interest.
  • Apply appreciative (strengths based) and culturally responsive advising as teaching approaches to help assigned students determine, discover, design and create a pathway to their academic, career, and personal goals.
  • Interpret and explain college policies and procedures related to curriculum, advising, student success, and degree completion.
  • Help students select and make progress through a specific program of study.
  • Ensure students achieve critical academic milestones.
  • Maintain detailed advising appointment summaries and semester by semester course plans within case management/student success software.
  • Maintain currency of knowledge regarding FERPA regulations and advising professional standards.
  • As part of the Colleges Academic Standards Policy and related process, support students on caution and restriction in developing an academic improvement plan to regain good academic standing.
  • Career Advising:
  • Guide students through career exploration tools and assessments to assist in career identification.
  • Help students understand their interests, abilities, skills, and values in order to develop realistic academic and career goals.
  • Apply career coaching and career development facilitator skills and concepts; identify educational and career options appropriate for each student and assist with the analysis of each option, including possible outcomes and their implications.
  • Collaborate with faculty regarding career information and connect students with faculty mentors as appropriate for additional career exploration and guidance.
  • Help students plan for career transition and connect them with related Career and Job Placement Center resources including job shadowing, internships, employment readiness skills workshops, and other services.
Transfer Advising:
  • Support students through the transfer school selection process.
  • Incorporate transfer school admission and major requirements into students academic plans.
  • Receive information, guidance, and resources from the colleges Transfer Information Coordinator regarding accurate transfer planning.
  • Conduct research in partnership with students in order to support their transfer admission process.
Financial Advising:
  • Provide support and referrals for students to secure funding for their education and develop a financial plan.
  • Collaborate with Financial Aid in understanding various funding opportunities including scholarships and grants.
  • Assist students with Financial Aid SAP Appeal Process.
  • Personal Advising:
  • Reinforce importance of and help students apply success skills and strategies learned in orientation and the student success course.
  • Assess student needs and connect them to existing college resources; identify resources to enhance both academic success and personal development.
  • Link students to academic and student life experiences (internships, study abroad, clubs and organizations, jobs, fitness and wellness, etc.) that meet personal interests, goals, and needs.
  • Foster an environment in which students strengthen their self-advocacy, ownership, decision making, critical thinking, and goal setting skills.
  • Promote healthy approaches to balancing the demands of college, work, and family to students.
  • Make appropriate and effective referrals for students experiencing emotional distress and personal issues to Counseling and Psychological Services.
Case Management
  • Proactively manage a caseload of students, effectively addressing their needs.
  • Establish mutually respectful one-on-one relationships with assigned students and provide individualized coaching and ongoing feedback.
  • Communicate with students regularly through meetings as well as other channels of communication to ensure engagement and persistence.
  • Utilize data and technology to run proactive communication campaigns managing assigned students needs.
  • Communicate regularly with faculty regarding student progress and to identify course specific strategies that promote student success.
  • Address early alert notifications received for assigned students.
  • Monitor students progress by closely tracking registration and success data in real time; develop intervention strategies to assist students in their development.
  • Celebrate students achievements and completion of key milestones.
  • Respond to student concerns and issues by advising and referring them to appropriate resources.
  • Handle immediate or sensitive issues requiring confidentiality or quality assurance; escalate matters requiring senior leadership intervention at a Director or Dean level.
  • Use web services and software programs including EAB Navigate, PeopleSoft, career exploration tools, transfer planning tools, Microsoft Office, Image Now, and other programs to assist in meeting student needs and the objectives of the College.
  • Maintain data to gauge student learning and success; help assess student learning outcomes related to advising.
Project and Process Management (15%)

Case Management:
  • Help support change management activities related to the case management approach to advisement; provide programmatic support of this model by being an institutional resource to improve and advance the advisement role for student success.
Collaboration:
  • Collaborate with other departments and academic divisions to support their involvement in advising and develop up-to-date academic, transfer, and career advising information/tools.
  • Develop a trusted relationship with the onboarding department and corresponding academic units within the respective FOI team.
  • Partner with faculty advisors and academic division staff to develop and deliver strategic and holistic advising services for students. Work together to support students in navigating challenges or barriers they may encounter that impede their academic progress.
  • Support the colleges initiatives to promote diversity and an appreciation for multiculturalism.
  • Help implement and evaluate new advising processes and procedures and make recommendations for process improvements.
Other (5%)
  • Support the Colleges recruitment and success programming efforts by way of providing presentations and workshops, staffing information tables, engaging with students at orientation and convocation events, etc.
  • Support the training process for new academic success advisors and college and career navigators.
  • Develop and deliver workshops for students pertaining to goal setting, career advising, transfer planning, study skills, time management, etc.
  • Participate in team and division planning, professional development activities, and college-wide committees as assigned and appropriate.
  • Engage in professional development and training in order to continuously improve ones skills related to advising and student support.
  • Perform other related functions as assigned.
To apply, visit

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