Director of Ticketing

Found in: beBee jobs US - 3 weeks ago

Glendale, Arizona, United States teamworkonline Full time

The Director of Ticketing will ensure that the box office operates within the scope of generally accepted box office/accounting/banking practices and that the staff provides excellent customer service both internally and externally.

In addition to performing the following duties, personally or through supervised staff, this position will be responsible for operating, training, and overseeing the in-house Archtics program for personal seat licenses, suites, and club tickets.


Duties and Responsibilities:

  • Work with venue directors to ensure efficient operations of the box office in each facility.
  • Direct and oversee daily operations as outlined in the ASM Box Office Manual.
  • Develop and nurture strong relationships with all the current tenants in each facility.
  • Coordinate all event information between the promoter, facility personnel and the ticket company in a timely manner to ensure an accurate ticket build for all ticketed events.
  • Work with event promoters and appropriate personnel to establish ticket pricing, scaling, and seating configurations.
  • Establish and maintain positive, effective working relationships with the promoter and other show personnel.
  • Maintain the Archtics system and facilitate efficient communication between the Ticketmaster Host and Archtics programs.
  • Prepare and submit a daily sales report of the previous day's business transactions.
  • Audit the daily transactions and prepare the end of the day bank deposits.
  • Properly balance the daily sales of the ticket sellers with regard to the number of tickets sold, money received from ticket sellers and the seller's bank at the end of the day.
  • Build and modify all ticketed events when necessary.
  • Establish event files that correctly document how the show was built, with all the event build details as well as any requested changes to the event over the life of the event.
  • On a daily basis, properly track all holds, comps, audits and ticket inventory schedules.
  • Manage internal, external and groups ticket orders, including strict limitations on complimentary ticket distribution as well as prompt, efficient turn-around times on all orders.
  • Develop, monitor and ensure that ticketing related financial information is easily and readily available to the accounting department.
  • Accurately record daily cash received, cash advance orders, change orders and vault balances
  • Act as the main point of contact between Ticketmaster and ASM Global.
  • Maintain communication with Ticketmaster for any updates and/or revisions within the set-up of the ticketing system.
  • Monitor the daily ticket sales for all upcoming events and properly communicating the totals to venue directors and promoter representatives.
  • Manage events for all production changes, artist/promoter/VIP program needs, and all other box office related responsibilities including participating in the event settlement process.
  • On event nights, settle all box office activity with a prepared and complete box office statement.
  • On a daily basis, accurately monitor the inventory of all tickets being distributed and available for sale.
  • Pay close attention to upcoming events with high/low sales volume, adjusting allotments to maximize availability and/or profit.
  • Respond to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
  • Work with the staff to constantly develop and improve the processes, systems, policies, and staff.

SUPERVISORY RESPONSIBILITY:



  • Manage Full-Time Managers, Part-time Supervisors, Ticket Sellers, and other Box Office staff.
  • Director will be responsible for the overall direction, coordination, and evaluation of the staff as well as training on the Archtics program.
  • Carry out supervisory responsibilities in accordance with ASM's policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Required Qualifications (Job Knowledge, Skills, and Education):

EDUCATION AND/OR EXPERIENCE

  • Bachelor's Degree required.
  • 10 years related box office or ticket experience required.
  • Experience in customer service and supervision essential.
  • Box office, Ticketmaster and Archtics experience required.

SKILLS AND ABILITY· Superior customer service and problem-solving skills required.· Knowledge and experience with financial procedures and managing statistics electronically.· Previous supervisor and leadership experience.· Advance computer skills including proficiency in Microsoft Office required. Experience with Ticketmaster Host/Archtics and AXS ticketing systems preferred.· Must be able to work independently.· Ability to work irregular hours in addition to normal business hours as needed.· Excellent written and verbal skills, organizational ability, and interpersonal skills.· Ability to effectively supervise box office staff.· Ability to prioritize multiple projects.· Professional presentation, appearance, and work ethic.

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