Suites Intern
2 weeks ago
The Suites Intern is primarily responsible for delivering a superior level of service to Suite Members. Interns will support the Suites Manager in the day-to-day operations and coordination of event information. A Suites Intern should be a professional, customer service-oriented, well-organized, and positive individual. A Suites Intern will work under the guidance of the Suites Manager.
Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.
Primary Responsibilities
- Assists in maintaining accounts, sending weekly ordering reminders, creating new accounts in POS, and processing payments while providing exceptional customer service and hospitality.
- Assists in overseeing the general operations of Suites, including supervising the Pantry Coordinators, Suite Supervisors, Runners, and Suite Attendants on Event Days.
- Supports the Suite operation team in setup, suite walks, food pushes, and all other operational needs required for successful game day execution.
- Delivers touchpoints to Suite Members via email or phone to ensure a quality experience and manage client expectations.
- Provides prompt and professional communication to Suite Members and internal staff.
- Maintains communication with the kitchen based on special Suite Member requests.
- Adheres to the Legends Uniform and Grooming guidelines and ensures staff are doing the same.
- Additional responsibilities as determined by management.
Requirements
- Prior sports sales/service/hospitality industry or equivalent experience is required.
- Possess a strong team-oriented work ethic and a positive, "Service-First" attitude.
- Excellent interpersonal, verbal, and written communication skills with the ability to communicate effectively at all levels both internally and externally
- Excellent time management and organizational skills
- Ability to work within a team environment, aiding and support to team members.
- Previous working experience with POS systems.
- Able to work flexible hours (including evenings, weekends, and holidays). Suite interns are expected to be available, at minimum, the 5 days prior to an event and event day.
- Must be available for all Florida State Football Games and major Stadium events.
- Must have sufficient mobility to perform assigned tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
- Must have the ability to lift, push, and pull approximately 50lbs.
- Must have the ability to stand or walk for long periods of time while navigating ramps, stairs, and elevators.
- Follow and encourage the team to follow all safety policies and procedures, including but not limited to looking for and reporting any unsafe work conditions, and completing company-wide safety training and any additional job-specific safety training.
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