Entertainment Center Attendant

SHIFT: 2pm-11pm (Shift subject to change based on business needs)

Job Overview:

The Entertainment Center Attendant will provide services to the bowling alley, cinema and arcade. The Attendant will also oversee the overall presentation of the all three areas of the Entertainment Center. The Attendant provides excellent customer service by greeting customers as well as addressing any questions or concerns they may have about the operation for the venues.

Purpose:

Our genuine engagement and positive energy provides guests, especially women, an escape into an exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

Maintains the bowling lanes; Including stripping, oiling, and finishing with the use of a Brunswick floor machine
Learns and oversees the maintenance of the Vector scoring system, troubleshoots the scoring system, and understands how the scorer components function and interconnect
Processes cash transactions by accepting money and making necessary change; Checks identification for age restricted movies
Handles arcade redemptions; Repairs minor malfunctions
Works all necessary equipment throughout the Entertainment Center
Performs preventative maintenance in all venues
Ensures that all Entertainment Center venues stays in a clean and sanitized fashion
Displays attentive, upbeat, and enthusiastic behavior during each and every interaction with all guests
Stands and walks, continuously, throughout the entire shift
Cleans outlet areas, including counter tops, display shelves, storage areas and lounge areas on a continuous basis
Walks up and down stairs continuously throughout shifts
Addresses and solves any concerns and questions customers may have
Has and maintains a stable, positive background, and assumes responsibility
Adheres to all company standards and operating policies
Assumes special projects as needed at the direction of the immediate supervisor
Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)
High School diploma or GED preferred or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment or currently enrolled in a qualified learning institution
Must be sixteen (16) years of age or older
One (1) year cash handling experience – Preferred
Must successfully pass job interview, including a guest service audition
Must be able to lift and carry thirty (30) pounds
Must be able to respond to visual and oral cues
Must be able to work independently and as part of a team
Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
Must be able to walk or stand for entirety of shift
Ability to adequately and successfully perform all aspects of this position
Must possess a high level of maturity, dependability, and punctuality
Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.
Complaints about the recruitment or selection process for employment should be directed in writing to the office of the President and CEO of Wind Creek Hospitality.
Source: Hospitality Online

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