Instructional Design Specialist

3 weeks ago

Plano, Texas, United States Optimum Full time

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.
Job Summary
This position performs independent level work in program design and evaluation of assigned areas. Assures a positive impact on productivity and performance of Sales and Network Services Personnel through effective research, design, development, and evaluation of training activities. The position provides critical support to the Sales and Network Services Departments by ensuring effective New Hire training to contribute to business success.
Responsibilities

  • Responsible for all facets of curriculum development including program management, needs assessment, and working with subject matter experts and learning specialists to ensure successful implementation of sales training.
  • Maintain subject matter expertise of Altice USA's products and services with a focus on processes, systems and tools that provide an integrated end-to-end learning experience.
  • Develop engaging and interactive content for a variety of formats, including blended eLearning/Instructor-led (ILT), social learning, mobile learning, simulation, and/or printed collateral.
  • Scale and tailor writing styles as needed to pivot to diverse audiences and multiple deliverables staying true to Altice USA branding.
  • Analyze learning needs based on consultation with people managers and subject matter experts.
  • Recommend, develop, and evaluate emerging industry trends, topics, and issues to benchmark innovative learning solutions.
  • Collaborate with team members and other stakeholders to finalize strategy and create products based on agreed methodology and approval from business partners.
  • Create measurement plans to evaluate training results against KPI's from implemented learning programs.
  • Build partnerships and maintain meaningful relationships with key stakeholders.
  • BA/BS degree with a focus on professional and adult learning and development or related field.


Qualifications

  • 5+ years of instructional design experience supporting various sales functions including but not limited to call center, field, retail, and sales operations and support.
  • Outstanding written and verbal communication skills with an ability to simplify technical and complex information into friendly and digestible formats.
  • Understanding of models of design (ADDIE), virtual facilitation tools (Teams and WebEx), and content or learning management/experience systems with a focus on interactive media, gamification, simulation, self-paced, and social learning.
  • Expert proficiency with eLearning authoring tools including but not limited to Articulate suite (Rise, Storyline, etc.), Adobe Captivate and Creative Cloud (Photoshop, InDesign, Illustrator, After Effects, etc.), Camtasia.
  • Experience with XHTML, CSS, ActionScript, JavaScript, and Final Cut Pro a plus.
  • Highly organized, detailed-oriented, and self-directed.
  • High degree of flexibility with the ability to work effectively in a largely team-based, collaborative culture, where open communication and idea generation from all levels are encouraged - Ability to build strong relationships and navigate through stakeholder discussions.
  • Ability to take and synthesize critical feedback into innovative solutions and improvements in a fast-paced, rapidly changing environment while meeting aggressive deadlines.
  • Ability to become proficient with new tools and applications quickly.
  • Experience with Microsoft Office 365 Suite (Word, PowerPoint, SharePoint, Teams, etc.)


Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.
Nearest Major Market: Plano
Nearest Secondary Market: Dallas

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