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Children's Mental Health Program Supervisor
2 months ago
Position:
Position Summary:As a Children's Mental Health Program Supervisor, you'll help youth and families in Niagara County who are facing mental health challenges and crises. You'll lead a team, manage cases, and respond directly to crisis calls, offering immediate support. This role is about making a real difference by guiding your team, working with the community, and ensuring safety and positive outcomes for those you help. If you care about mental health and want to lead with compassion, this job could be a great fit for you.
New Directions is an equal opportunity employer committed to championing the principles of anti-racism, justice, and equity. We welcome prospective employees from diverse cultures and backgrounds, for all positions, who will uphold our values and contribute to our mission. We aim to have a leadership and workforce that is reflective of the communities we work in partnership with.
Pay and benefits
105 hours of paid time off your first year, not including an additional 13 agency holidays.Access to affordable life, dental and medical insurance.401k with up to 3% agency matching.$ $27.27/hr for your first year. Additional raises guaranteed.Join our 100+ year old company, where over 30% of our staff have been with us for 10 years or more.Monday - Friday, flexible.
Minimum Education and/or Professional Qualifications/Skills:
A Master's degree in social work, human services, drug and alcohol, education, counseling, psychology, or criminal justice, with at least two years of experience in case management and/or in-home treatment.
ORA Bachelor's degree in human behavioral science which includes 30 semester or 45 quarter hours either in development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques, such as social work, psychology, sociology, guidance and counseling, and child development. Plus 4 years of experience in case management and/or in-home treatment
We want to emphasize that the preferred qualifications are not required and that we are committed to helping our future colleagues develop these preferred skills. We strongly encourage those who are passionate about fostering a diverse, inclusive and equitable human service organization to apply.
Job Description
Title: Children's Mental Health Program Supervisor
Department: Children's Mental Health Program (CMHP)
Title of Immediate Supervisor: Children's Mental Health Program Manager
POSITION SUMMARY: The CMHP Supervisor work within New Directions Community Crisis Intervention, Mobile Crisis Response, and Children's non-Medicaid Care Management programs to support youth and families within Niagara County who are experiencing mental health difficulties and crisis situations. The CMHP Supervisor will also carry a caseload amongst the areas of responsibility.
RESPONSIBILITIES/DUTIES:
Caseload assignment – CCI and CM:
• Assign cases between self and CMHP Coordinator, in collaboration with CMHP Manager based on staff availability and skill
• Collaborate with Niagara County Mental Health (SPOA and Crisis Services) on referrals, case progress, and client outcomes
• Utilize a trauma informed, solution focused approach
• Provide staff with ongoing "open-door" supervision, as needed to process crisis situations, as well as for day-to-day troubleshooting
• Provide for caseload coverage for staff, as needed, during absences and vacations.
Mobile Crisis
• Respond immediately to all phone calls received by Niagara County Crisis services during business hours
• Ensure backup coverage is secured for time off
• Establish a monthly calendar to ensure after hours 24/7 coverage/response by Mobile Crisis Child Specialists
• Provide on site assessment and intervention assistance to youth in crisis as identified by the Niagara County Hotline
• Support the youth and family with the development of an immediate crisis plan and/or safety plan
• Provide training, support, and supervision for Mobile Crisis Child Specialists
• Provide follow up phone calls and home visits as necessary to all referrals received by Niagara County Crisis Services.
• Provide appropriate linkages/referrals to all clients served, including linkages to CCI as appropriate.
• Submit required documentation for CMCT outreach calls to the Niagara County Crisis Services within 24 hours of an event
Supervision:
• Complete staff performance evaluations. Provide ongoing feedback and support regarding staff's strengths and needs, developing ongoing plans to address need areas.
• Ensure staff have the skills and tools necessary to ensure and maintain safety in the community (i.e. following pre-established safety protocols, community safety training, appropriate crisis planning, etc.).
• Provide regular 1:1 supervision with supervisees, based on New Directions policies and procedures, to ensure that staff utilize strength-based language and approaches with families, and engage with systems and other service providers to ensure a collaborative approach
• Ensure New Directions policies and procedures are adhered to regarding staff resignations/terminations and hires; Working in collaboration with the Human Resources department in recruiting, interviewing, hiring and orienting/training new staff, student interns and/or program volunteers
• Apprise Supervisor of any significant issues regarding staff
Community Collaboration:
• Represent agency in community or inter-agency activities
• Keep informed of community programming to assist in linking families to assist with goal progress.
• Provide outreach information to community partners to inform them of services available through the program
Agency Standards/Norms:
• Participate in regular supervision (per New Directions policy and procedure)
• Maintain a flexible schedule based around client availability, including evenings
• Adhere to agency and department policies and procedures
• Utilize normative culture
• Perform all other duties as assigned by immediate supervisor
SKILL, QUALIFICATIONS, KNOWLEDGE, ABILITY & PHYSICAL REQUIREMENTS:
Minimum Education and/or Professional Qualifications/Skills
Degree: A Master's degree in social work, human services, drug and alcohol, education, counseling, psychology, or criminal justice
Experience: at least two years of experience in case management and/or in-home treatment.
OR
Degree: A Bachelor's degree in human behavioral science which includes 30 semester or 45 quarter hours either in development of human behavior, child development, family intervention techniques, diagnostic measures, or therapeutic techniques, such as social work, psychology, sociology, guidance and counseling, and child development.
Experience: 4 years of experience in case management and/or in-home treatment
Preferred Experience: Experience providing crisis response in the community, or experience within New Directions Children's Mental Health Program. Supervisory experience
Special – Personal Skills, Qualities, Aptitudes and Physical Requirements
New Directions Youth & Family Services, Inc is an equal opportunity employer. Reasonable accommodations may be made to enable persons with disabilities to perform essential functions. Individual must possess the following;
1. Ability to role model Agency Norms and policies of New Directions Youth and Family Services.
2. Ability to accept supervision and perform as part of a team.
3. Ability to supervise individuals and create team setting. As well as deal with crisis in the moment.
4. Ability to be flexible and adapt to change.
5. Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds.
6. Ability to deal effectively with children/youth with behavioral, emotional and/or mental health challenges and their families.
7. Must meet criteria set forth in the New Directions Driver's License policy and Auto Insurance policy.
8. Must pass annual physical for Category 1 job classification in accordance with New Directions Employee Health policy.
9. Must comply with Agency safety standards and be responsible for own actions and conduct concerning safety and healthy working conditions.
POSITIONS SUPERVISED: CMHP Coordinator, on call mobile crisis child specialists
