AR Collector Specialist

Found in: beBee jobs US - 2 weeks ago

Miami, Florida, United States ECU Worldwide Full time
Job Description:

This position is for local residents only.

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Accounts Receivable Collections Specialist/Agent

Job Overview

The Accounts Receivable Collection Specialist role will be a position that will manage a portfolio of accounts to be assigned by ECU Worldwide USA AR Controller. They will be responsible for the reconciliation of the agent portfolio assigned with customers on a timely basis monthly. Excellent inter-personal skills along with good time management skills to meet deliverables and effective organized qualities. Collections Agent collects debts from our customers for delinquent accounts. This requires excellent conflict resolution and negotiation skills, so the agent should have some experience with collection services and account maintenance. Our ideal applicant has strong communication skills, proficient with collections federal regulations, and proficiency with office software, including Microsoft Outlook.

Core Duties and Responsibilities:
  • Collection Specialist is the point of contact between ECU USA and Customers to collect debts and resolve outstanding balances. Their responsibilities include developing payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments.

  • Partnering closely with the Sales, Operations and other internal stakeholders to establish best practices for areas of responsibility.

  • Build and maintain effective cross-functional relationships within the organization; engage with cross-functional partners proactively in completion of job responsibilities.

  • Ensure compliance with all corporate and country-specific policies and procedures.

  • Identify areas of improvement and efficiencies; provide recommendation to management as part of continuous improvement.

  • Manage and maintain Customer Master Data and oversee customer claims for timely resolution.

  • Responsible for periodic status reporting receivables including Collections through third party.

  • Provide AR Controller with periodic overview of status of AR portfolio.

  • Ongoing Portfolio Reconciliation of ECU A/R with Customers.

  • Concept resolution calls with BPO in India including assurance of Payment Applications.

  • Maintains own SOP and workflow documentation current.
Team Management:
  • Organizing and participating in necessary meetings to discuss and resolve operational and technical issues.

  • Collaborating with other Collections Specialists.

  • Provides support to AR Controller on AR projects as needed.
Qualifications:
  • 4-5 years of experience in Collections.

  • Transportation/Logistics experience a plus.

  • Associate degree and/or Debt Collectors License.

  • Exemplary interpersonal and customer interaction skills.

  • Strong data skills, particularly Microsoft Excel (Advanced) and other MS Office applications.

  • Strong negotiation skills.

  • Outbound calling experience.

  • Ability to maintain a professional demeanor when dealing with difficult individuals or situations.

  • Strong written and verbal communication at professional level.

  • Strong ability to organize, multi-task, prioritize, and manage time effectively.

  • ERP experience preferred.

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