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supervisor - players club

3 months ago

Okeechobee, Florida, United States Hard Rock Hotel and Casino Full time
Overview

Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Casino Brighton can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today.

Seminole Casino Brighton is a 27,000-square-foot casino with 375-slot and gaming machines, a seven-table poker room, and high-stake bingo seats, with full service restaurant and lounge. Its warm and friendly staff, ultra-modern air-conditioning system, clean atmosphere, and rewarding casino promotions are a welcome alternative to big city gaming.

OUR COMMITMENT TO SERVICE:

We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Responsibilities

JOB SUMMARY:

The Players Club Supervisor is responsible for the consistent and competent execution of all Player Club initiatives. Must possess excellent interpersonal skills, an understanding of player development and have the ability to supervise and direct employees. This is a salaried position, tips may not be accepted.

ESSENTIAL JOB FUNCTIONS :

May include but are not limited to:
  • Ensure that data entered is accurate and complete in system.
  • Oversee all operations of the players club to ensure excellent customer service is exhibited and all policies, procedures, rules and regulations are followed.
  • Assist PC Manager in hiring, training and scheduling of all PC Reps.
  • Ensure all PC Reps are consistently informed and educated on the operation of all current casino games, details of PC Club benefits and rewards, casino events, promotions and special offers in a timely and thorough manner.
  • Maintain an inventory of PC Club supplies and reorder as necessary.
  • Assist in maintaining and updating PC Rep personnel files.
  • Participate in the preparation of periodic evaluations of club representatives.
  • Communicate critical information to PC Manager & Director.
  • Communicate information to PC staff as directed by the PC Manager & Director.
  • Oversee/administer the execution of all drawings and promotions and ensure they are conducted in accordance with company policies, procedures, rules and regulations.
  • Participate in special events as needed.
  • Demonstrate exceptional guest courtesy to both internal and external customers with every interaction and ensure all problem situations with guests/team members are resolved quickly and efficiently.
  • Perform all tasks and duties of PC Representatives as needed.
  • Provide timely and accurate enrollment into the Seminole Players Club program both at the Players Club desk and on the floor.
  • Enter customer data accurately, timely and in adherence to company rules and guidelines.
  • Redeem customer points for rewards, gifts, etc. Assist guests with promotional offers as received via direct mail or other advertising.
  • Ensure all guests are fully informed of the benefits and features of the Players Club as they sign up and as promotions/events/offers change or are updated.
  • Maintain confidentiality of company, team member and guest information.
  • Responsible for maintaining a clean, safe, hazard free and fair work environment.
  • Must be familiar with and follow all policies and procedures as directed by the Seminole Casino including but not limited to; all audit policies and procedures, the MICS (Minimum Internal Control Standards) and any other policies and procedures as instituted and directed.
  • Ensure total guest satisfaction and promote positive experience for out guests.
Qualifications

QUALIFICATIONS:
  • High School Diploma or GED required, a college degree preferred and/or equivalent work experience.
  • One (1) to three (3) years casino marketing, players services or slot host experience required.
  • Must be able to work a variety of schedules, long hours, evenings, weekends and holidays.
  • Must be able to make sound decisions in providing comps based on tracked play.
  • Excellent interpersonal, communication, team building and problem solving skills required.
  • Must have ability to resolve stressful situations, productively supervise, work well with co-workers and promote team work throughout the department and casino.
  • Must possess excellent analytical and time management skills for self and team.
  • Must be proficient in Microsoft Office.
WORK ENVIRONMENT :
  • May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
  • The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
  • The Casino environment is hectic, fast-paced and often crowded and noisy.
CLOSING:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:
  • Credit Check
  • Criminal Background Check
  • Drug Screen
For a listing of all opportunities at Seminole Gaming, please go to .

#gotoworkhappy

Disclaimer
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).