Human Resources Generalist

1 month ago


Santo Domingo Pueblo, New Mexico, United States Kewa Pueblo Health Corporation Full time


MISSION & VISION STATEMENT:

The Kewa Pueblo Health Corporation (KPHC) is established for the purposes of carrying out the vision and mission of the Santo Domingo Health Center (SDHC). The MISSION of KPHC is: "ENSURING HEALTH & WELLNESS THROUGH EXCELLENCE IN HEALTHCARE WITH RESPECT FOR CULTURE" and the VISION OF KPHC is: "HEALTHY PEOPLE, HEALTHY COMMUNITY, and HEALTHY LIFESTYLE".

POSITION PURPOSE:

The primary purpose of this position is the overall responsibility for a full range of benefits administration in directing and planning the day-to-day operations of group benefits billing functions. This responsibility includes the submission of properly providing customer service and designing quality benefits program plans; and submitting the billing invoices in conjunction with the payroll department. This position will also serve as backup for all other HR Service lines and will be cross-trained in employee relations and recruitment.

PERFORMANCE EXPECTATIONS:

In the performance of their respective tasks and duties all employees of the Kewa Pueblo Health Center are expected to conform to the following:
  • Uphold all principles of confidentiality and patient care to the fullest extent.
  • Adhere to all professional and ethical behavior standards of the healthcare industry.
  • Interact in an honest, trustworthy, and dependable manner with patients, employees, and vendors.
  • Possess cultural awareness and sensitivity.
  • Maintain a current insurable driver's license.
  • Comply with all Kewa Pueblo Health Corporation and Santo Domingo Health Center policies and procedures, as well.
  • Maybe required to work extended work hours when needed based on patient services which may include lunch hours, weekends, and evenings.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES:
  • Research and work with vendor benefit program plans to identify what is presented as the best value.
  • When necessary negotiate with vendors and administrators for best plans, options and rates.
  • Serve as primary contact for plan vendors and third-party administrators.
  • Coordinate transfer of data to external contacts for services, premiums and plan administration.
  • Evaluate and revise internal processes to reduce costs and increase efficiency.
  • Document and maintain administrative procedures for assigned benefits processes.
  • Ensure compliance with applicable regulations. Ensure timeliness and accuracy of required reporting and billing fees.
  • Coordinate daily benefits processing. Handle enrollments, COBRA, terminations, changes, beneficiaries, disability, accident and death claims, rollovers, Qualified domestic relations order (QDROs), Qualified Medical Child Support Orders (QMCSOs), distributions, loans, and hardships.
  • Oversee maintenance of employee benefits files, maintain group benefits database and update employee payroll records.
  • Maintains HRIS systems as needed.
  • Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans.
  • Allocate group health and dental claims monthly and review quarterly.
  • Audit the accuracy and performance of functions performed by the benefits administrator.
  • Analyze and create reports for current benefits, evaluating the use, services, coverage, effectiveness, cost, plan experience, and competitive trends in benefits programs, and identify the company's stance.
  • Perform plan audits. Prepare, collect, and organize data for actuarial assessments. Review data in conjunction with actuarial evaluation task forces.
  • Review both short- and long-range cost estimates/projections and relevant statistical analyses regarding modifications in benefits programs and implementation of new programs.
  • Survey industry trends. Complete benefits surveys and review information obtained from the results. Analyze complex benefits information. Forecast trends and assist with future benefits designs. Develop specific recommendations for review by management.
  • Monitor administrative costs of benefits programs and recommend cost containment strategies, including alternative methods for administration and coordinate with the payroll department. Prepare payroll reconciliation of employee deductions and assist in the monitoring, verifying, and reconciling of monthly invoices.
  • Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company's benefits package.
  • Design and distribute materials for benefits orientations, open enrollment, and summary plan descriptions. Provide training and support to group benefits associates, home office associates, and the field staff.
  • Serves as a backup in employee relations, recruitment, and other areas of overflow in the department.
  • Performs other duties as assigned.
MINIMUM MANDATORY QUALIFICATIONS:

Education:
  • Associate degree in Business Administration or a related field; degree may be substituted for an additional one (1) years' experience.
Experience:
  • Two (2) years of progressive Human Resource experience.
Mandatory Knowledge, Skills, Abilities and Other Qualifications:
  • Computer proficiency and technical aptitude with the ability to use Microsoft products, including Excel, and PowerPoint; experience with HRIS and benefits databases.
  • Project and team management/leadership skills and experience.
  • Proven ability to work effectively in a team environment with associates.
  • Effective planning and priority setting. Ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
  • Strong analytical skills and a thorough knowledge of plan designs.
  • Ability to understand, evaluate, and make judgments on proposals (RFPs).
  • Knowledge of benefits contract language.
  • Knowledge of all pertinent federal, tribal, and state regulations, filing and compliance requirements, both adopted and pending, affecting employee benefits programs, including the ACA, ERISA, COBRA, FMLA, ADA, workers' compensation, Medicare, 401K KPHC Retirement Plan and Social Security and DOL requirements.
  • Excellent communication and organization skills.
PREFERRED QUALIFICATIONS:
  • Prior experience working with Indian Health Service, a Tribe or Tribal organization.
  • 3-5 years of related benefits or employee benefits administration experience.
  • THRP Certification; SHRM-CP
WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the primary functions of this job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate. This position may be exposed to certain health risks that are inherent when working within a health center facility.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, and reading. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors and staff.

MENTAL DEMANDS:

There are a number of deadlines associated with this position. The employee must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.

OTHER:

All employees must uphold all principles of confidentiality and patient care to the fullest extent. This position has access to sensitive information and a breach of these principles will be grounds for immediate termination.

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