Concert Retail Team Member

3 weeks ago

Seattle, Washington, United States teamworkonline Full time

*AT THIS TIME, THE ROLE IS OPEN TO INVITED APPLICANTS ONLY. PLEASE DO NOT APPLY IF YOU DID NOT RECIEVE A DIRECT INVITE FROM OUR TEAM.*

Our Purpose:

We are building a championship organization that serves our fans, community and business partners through world class sports and entertainment. We believe that Winning Matters, our Fans come first, with risk comes reward, great teams can achieve unimaginable results, honoring the Pacific Northwest is our duty and driving the business is our responsibility.

Climate Pledge Arena, located at Seattle Center, is the complete redevelopment of an historic landmark, originally built for the 1962 Seattle World's Fair. The arena is home to the NHL's Seattle Kraken, WNBA's Seattle Storm, and the world's biggest performers of live music and events. The arena is named after The Climate Pledge, an initiative founded by Amazon and Global Optimism asking global corporations to become net zero carbon by 2040. Climate Pledge Arena has one of the most progressive sustainability programs of any building its size, including being the world's first Zero Carbon Certified arena. Climate Pledge Arena opened October 19, 2021.

Position Summary:

The Concert Retail team will be responsible for providing retail services for concerts and focus on delivering a first in class customer service experiences for our guests. The department will remain solely focused on delivering the best service and efficient sales, while being creative in their approach in selling merchandize for our non-NHL events.

The ideal candidate will be a self-starter and have a true focus on providing best in class guest experiences. They will be adaptable and pivot to accommodate a forever changing environment, be an active communicator, have a good understanding of arithmetic, and be able to work in a team environment. The ideal candidate must also be highly comfortable with live events attended by large audiences and loud noise.

Essential Duties & Responsibilities:

  • Ability to count inventory and manage various SKU's for selling to the public for concerts.
  • As a cashless environment there will be cash handling required but we will be using a handheld IOS Based point of sale to conduct transactions, must be comfortable learning and operating the system and operational requirements.
  • Comfortable working in loud fast paced environments, with concert/performance noise, flashing lights and large audiences.
  • Assist Retail Supervisors with set up, delivery and fulfillment of special requests.
  • Effectively communicate safety and security measures throughout the arena.
  • Perform other duties and responsibilities as assigned.

Required Experience & Qualifications:

  • Demonstrated ability to follow instructions and work in a fast-paced environment.
  • Must have strong verbal and written communication skills.
  • Must be 18 years of age or older.

Preferred Experience & Qualifications:

  • Previous experience in a customer service-based industry.
  • Previous experience within a sports, entertainment, or related field
  • Previous Concierge experience in hotels or similar environments.

Working Conditions:

  • 75% event availability commitment for September through April and 65% event availability commitment for May through August. Event requirement is subject to change.
  • Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.
  • Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking and standing for long periods of time.

Compensation

  • In accordance with the Washington State Equal Pay and Opportunity Act, the expected rate for this position is $22.50/hr
  • This role is non-exempt and eligible for overtime pay

Benefits & Perks:

  • Company-wide recognition program
  • Company-paid Orca transit card
  • Employee meal perks

*AT THIS TIME, THE ROLE IS OPEN TO INVITED APPLICANTS ONLY. PLEASE DO NOT APPLY IF YOU DID NOT RECIEVE A DIRECT INVITE FROM OUR TEAM.*

Our Commitment to Diversity, Equity, and Inclusion in Hiring:

Climate Pledge Arena aspires to write a new playbook in sports and entertainment that includes everyone. In alignment with this vision, if you don't meet every job requirement listed—or if you haven't worked in the industry or are still learning about the industry—we still encourage you to apply. We understand you may bring other relevant experiences and expertise to help us become the highest performance organization we can be. One of our core values is 'Make Us Better' and we recognize diversity, equity and inclusion as a critical business strategy.

If you'd like to request an accommodation in the application or interview process, please let us know by emailing:

Seattle Hockey Partners, LLC and Seattle Arena Company, LLC are proud to be an equal opportunity workplace. We do not discriminate on basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any protected category prohibited by local, state or federal laws.

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