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Senior Learning Specialist

1 month ago

Alpharetta, United States Toyota North America Full time

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

Who we're looking for

Toyota's Dealer Funding Team is looking for a passionate and highly motivated Senior Learning Specialist who has affinities for learning and development.

The primary responsibilities of the role are to:

Create, design, and maintain Dealer Funding training and informational materials including but not limited to policies, procedures, & process updates.Communicate and educate the Dealer Funding Team on these materials through the facilitation of new hire training, formalized learning sessions, & real-time information-sharing sessions. Identify and analyze opportunities for increasing process efficiencies and compliance.Implement surveys, knowledge checks, and other creative ways to gauge team members' understanding of procedural or process changes post-training.
Reporting to the Dealer Funding Manager the person in this role will support the Dealer Funding department's objective to support TFS' Dealer Funding teams.

What you'll be doing

Develop, update, and maintain Dealer Funding informational material and facilitate formalized learning sessions.Maintain fluency of FOPP, TT&R, Knowledge, FSBs, and other resources to ensure funding compliance.Design instructional material that is clear, concise, and aligns with Brand Expectations. Collaborate with Sales Operations, peers, and leadership to provide the Dealer Funding Team with timely, accurate, and valuable information sessions.Arrange and conduct real-time information-sharing sessions for Dealer Funding Team MembersOversee all logistical setup for training classes; including but not limited to room reservations, course materials, room set up, system access, scheduling guest speakers, etc.Deliver all content and facilitate training, utilizing various available learning channels as required for newly hired team members, existing team members as well and corporate partners.Observe and monitor new hires throughout training and provide constructive feedback and coaching.Stay current with compliance trends and areas of organizational risk.Identify and address learning opportunities with the leadership team to support the understanding of policies and procedures to ensure compliance and customer satisfaction. Ensure information sessions regarding policy and procedural updates are delivered timely and uniformly across the enterprise.Provide continuous education to team members.Report completion of training by all attendees to applicable stakeholdersCoordinate with Dealer Funding Subject Matter Experts (SMEs) supporting the department's real-time updates.Coordinate individualized learning sessions for team members.Analyze reporting data to identify areas of opportunity for growth and learning agility.On-site liaison for Dealer Funding Team training needsResponsible for organizing DFT's internal audit needs - compiling and reporting results.Maintain electronic learning database and learning plans for the department.Provide feedback of SMEs to leadership on development opportunities
What you bring

High School Education or EquivalentStrong attention to detail and organizational skillsGood written and verbal communicationKnowledge of Microsoft applicationsWork collaboratively with team membersMeet standard performance expectationsMaintain regular and predictable attendance to support team and business objectives.Able to work flexible hours, which may include day, evening, and weekend hours, holidays, and mandatory overtimeBe at work on time, to return from breaks and lunch periods on time, and to leave the work area after the end of their scheduled workday (applicable to jobs subject to attendance policy)
Added bonus if you have

Technical WritingInstructional Writing and Design
What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

A work environment built on teamwork, flexibility, and respectProfessional growth and development programs to help advance your career, as well as tuition reimbursementVehicle purchase & lease programsComprehensive health care and wellness plans for your entire familyFlextime and virtual work options (if applicable)Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contributePaid holidays and paid time offReferral services related to prenatal services, adoption, childcare, schools, and moreTax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)Relocation assistance (if applicable)
Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to

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