Principal Product

Your role in helping us shape the future:
As a Principal Product & Service Architect, you will have a role in defining, architecting, and enabling products and services that transform E2E communications and connectivity solutions, enhancing Intelsat's position in the marketplace. You will collaborate with internal and external stakeholders to evolve Intelsat's Managed Product offerings across our entire service portfolio, delivering value for both Solution Partners and end users. We are looking for a solution architect with experience on applying innovation into new Products, Services and improved customer experience. You will understand existing and emerging technology trends in the satellite and terrestrial connectivity space, with the ability to align innovative infrastructure and system capabilities with business and commercial requirements. You will be part of a highly collaborative, cross-functional Product Development team that delivers against Intelsat's Development Roadmap, to realise our strategic vision.
You will be a member of the Product Development organization with primary responsibility to define the architecture of products and related services under Intelsat roadmap alongside other architects. You will collaborate with Product Development, Innovation, Engineering, Operations and other key internal/external stakeholders, providing product/service design and architecture definition for all target sectors including Aeronautical, Maritime, Land Mobility, Government, Enterprise/MNO, Media. You will leverage infrastructure and system innovation to help design and architect products and services to address sector specific needs. You will collaborate to establish the Epic/Enabler intake, Lean Business Case definition and prioritization of initiatives in the LPM backlog. You will identify opportunities to deliver value and differentiation in the market based on new technology capabilities contributing to achieve Intelsat's strategic objectives.
Are you up to the challenge?

• Become part of the Product and Service Architecture function within Intelsat - define, architect and develop E2E Products and related Services, executing against the Product Development Roadmap across all target sectors
• Collaborate with Product Development, Innovation, Engineering and other internal and external stakeholders to apply enterprise level infrastructure and system components to support new and enhanced Products and Services
• Support innovation & infrastructure/system development and integration to deliver core enterprise capabilities - evaluate and recommend enhancements to existing infrastructure and systems to address growth, technology evolution and industry innovation
• Collaborate on technology solution evaluations with our Innovations team and external technology development partners - evaluate new features/capabilities to enhance existing products and introduce future products and solutions
• Define acceptance and related test and validation criteria to facilitate the successful launch of Intelsat products
• Collaborate with commercial & government product management stakeholders to drive alignment on product & service architecture and the linked customer experience
• Provide knowledge and experience of industry best practices for network, platform technology and service architecture - demonstrate competence in network, Product/Service design and implementation strategies
• Contribute to the agile and LPM framework to support timely, incremental Product Development tied to business value, delivering value with each iteration
• Prepare product architecture and service design documentation and support the development of Product Concept of Operation (CONOPS)
• Support the development and approval of business cases for new Product development initiatives within the agile product development framework
• Understand the competitive landscape, including competitor service offerings and E2E solution components, feature parity and systems design
• Support the development and management of key vendor relationships and other related tech provider/manufacturers that can bring new product and service capabilities into the Intelsat product portfolio

You should definitely have:

• Bachelor's degree in Technology, Engineering or other technically oriented business focus, with at least 5 years of relevant experience in Product/Service/Network architecture and design, preferably including the Satcom sector
• Demonstrated Product Development experience, including Product lifecycle management, development and execution of Product plans and strategies - understanding of technology and business with an established background in launching Products in partnership with stakeholders
• Must have at least 3 years of relevant experience in communications system design, implementation and support - Satellite, 3GPP, Evolved Packet Core (EPC), Software Defined Networking (SDN), Network Functions Virtualization (NFV) and Cloud initiatives as examples.
• Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP) and Cloud Provider Certification or equivalent experience
• Must have knowledge of traffic routing, including but not limited to: M/BGP, MPLS (traffic engineering, L2/L3 VPN), ISIS, OSPF/OSPFv3, RSVP, LDP, EIGRP, IGRP, RIP-1/2
• Professional experience must encompass knowledge of switching, including but not limited to: CGMP, IGMP, 802.XX, Gigabit/Fast Ethernet, Vlan/Trunking (802.1q & ISL), Etherchannel, Wireless, Spanning Tree (STP), HSRP, VRRP, TRILL, CLOS
• Must have knowledge and experience across wide range of technologies and network components, modems, routers, switch design and architecture as well as transport, routing and signaling protocols, preferably VSAT platforms too.
• Must have knowledge and experience understanding industry best practices on network architecture and engineering and experience in Product/Service and system design and implementation strategies
• Demonstrated ability to develop and maintain key architecture documentation required to introduce and support Product and Service lifecycle
• A lean-agile mindset that prioritizes outcomes over outputs while aligning distributed teams toward the same
• Highly developed interpersonal skills, with the ability to maintain and influence internal and customer working relationships at all levels
• High degree of organization, individual initiative, and personal accountability with strong decision making, problem solving and analytical skills
• Excellent verbal and written communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
• Flexibility to work in a rapidly changing environment and lead through change
• Experience with project management tools like Jira, Jama, etc.

It would be nice if you had:

• Experience in one or more Satcoms sectors. e.g. Mobility, Enterprise/MNO, Government, Media
• Experience working in a global company
• Respected and built a reputation by demonstrating Product expertise, representing your company as a speaker at industry conferences and publishing white papers
• Understanding of financial concepts to assist in business case development

What it's like to work with us:
Intelsat is connecting the world and transforming the satellite and inflight connectivity landscape by reaching beyond the traditional satellite industry. We are defining new products that will open new, profitable markets. We connect the aviation industry and air travelers with innovative technology and applications, and we do it all in a high-energy environment that welcomes the next challenge. To help us reach this goal, you should be a bold thinker who will perform a key role in shaping Intelsat innovation for years to come.

• We emphasize personal and professional growth
• Awesome benefits including DTO, medical, tuition reimbursement, and training
• Fun, diverse, and inclusive culture
• Flexible work arrangements and hybrid work policy of 3 days per week onsite experience

Other Job Info

• These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
• Job requires ability to lift up to 20 lbs

About Us As the foundational architects of satellite technology, Intelsat applies our expertise to develop breakthrough solutions that advance and secure boundless applications for our customers and partners.
At Intelsat, we increase human potential by connecting people, communities, businesses, and governments. Our employees enjoy a casual and collaborative environment, where we celebrate professional excellence in pursuit of the corporate mission. We hire skilled professionals who work in various areas such as: satellite engineering, network operations, cloud architecture, accounting, sales, legal, and more. Browse our current job openings or create a professional profile to stay informed about opportunities that match your interests and expertise.
Intelsat is subject to regulation by certain U.S. Government national security agencies, which require that we collect and share certain Personally Identifiable Information ("PII") with the U.S. Government to obtain permission to employ non-U.S. persons in certain roles. If selected for a role at Intelsat, we may collect and share your PII for these purposes.
Intelsat is an Equal Opportunity/Affirmative Action Employer including Vets and Disabled