Customer Service Associate II – Communication

Job Title

Agency

Texas A&M University

Department

Vet Med-Teaching Hospital

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities. Embracing varying opinions and perspectives strengthens our core values which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

Who we are

The Texas A&M School of Veterinary Medicine & Biomedical Sciences (VMBS) is an institution that represents 100 years of growth from a small school of veterinary medicine in 1916 to its present role as a major veterinary educational, medical, and research center. Today, we are one of the largest schools of veterinary medicine in the United States, training nearly 600 Doctor of Veterinary Medicine students each year. We support collaboration and teamwork that turns today's discoveries into proactive solutions for animals, humans, and the environment. Together, we strive to support the goals of the faculty, staff and students in teaching, research and outreach programs. To learn more, please visit our website

What we want

The Senior Customer Service Assistant is responsible for providing excellent customer service to all clients (internal and external). Responsible for recording all referral information from referring veterinarians.

What you need to know

Compensation will be commensurate to selected hire's experience.

Other Requirements or Other Factors: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc., and are therefore required to report to work and remain on duty unless/until relieved by the direct supervisor.

COVID-19 information: Texas A&M University monitors local, state and federally mandated health guidelines to keep students, employees, prospective employees, and visitors as safe as possible. For the latest information regarding Texas A&M's COVID-19 response, please visit the University's COVID-19 website . For COVID-19 employment-related information, please visit the Division of Human Resources and Organizational Effectiveness' COVID-19 website .

Required Education:

• High school graduation or any equivalent combination of education and experience.

Required Experience:

• Three years in general office or clerical work.

Required Knowledge, Skills, and Abilities:

• Working knowledge of word processing, spreadsheet and/or data entry applications.
• Ability to multi-task and work cooperatively with others.

Responsibilities:

• Scheduling: Prepares rotation schedules. Schedule's appointments. Takes new patient information for local and referral clients and patients. Enters/updates all client/patient information into hospital information system. Sets up and maintains Blocked Schedules.
• Communications: Answers incoming calls and give or leave message for doctors, students, and staff. Transfers calls to appropriate departments, doctors, and others. Fields phones calls for 4th year Vet Students. Performs other duties as assigned.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

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