Job Description:

• Writes tickets and processes cash winning tickets
• Handles customer questions and disputes
• Counts cash at the beginning and end of each shift
• Ensure all customers, whether regular or infrequent, are made to feel welcome at all times
• Carry out engaging conversations and provide friendly service to customers
• Show patience with customers who do not wager regularly; take the time to explain how wagering works
• Committed to working in a compliant environment in the Sportsbook at all times and adhere to Gaming Control Board reporting requirements
• Calls for MTL support when writing bets requiring MTL paperwork
• Adhere to Uniform Policy and ensures good standard of personal presentation at all times
• Anticipate and act on the needs of the customer, seek and respond to feedback
• Ensure all issues effecting the customer experience in the sports book are reported promptly
• Undertake additional tasks contributing to the operations of the sports book, as requested

Minimum Position Requirements:

• Genuinely interested in working with and helping customers
• Excellent communication skills
• Prefer working as part of a team
• Well-presented, polite, tactful and friendly
• Numerate, lively and quick-thinking
• Resolve complaints and difficult situations in a calm and patient manner
• Enjoy promoting products and services confidently
• Gather and act on customer feedback effectively
• Prioritize quick, effective speed of service
• High standards, initiative, pro-activity and professionalism
• Flexible to perform different tasks and follow procedures correctly
• Full of drive and enthusiasm for your own development

Essential Functions/Exposures:

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position may be exposed to a smoke-filled environment