Sales and Service Coordinator

3 weeks ago

Columbus, Ohio, United States Aloft OSU Full time
The Aloft at OSU (Grandview Ohio) is hiring a Sales & Service Coordinator.

This position will pay $16.00-$18.00/hour depending on experience

Full time Sales and Service Coordinator benefit package offered:

  • Benefits begin 30 days after you start
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Critical and Accident Insurance
  • PTO
  • Hotel Discounts

JOB Objective: Provide administrative support to sales department, including Director of Sales as needed.

Key Areas of Responsibility: Sales, Catering, Conference Services, Reservations, Administrative

Specific Duties:

  • Contract merging, reviewing and routing for DOS approval (as needed in absence of sales/catering manager) prepare copies in folder for weekly corporate approval;
  • Group set up and rate loading in OnQ for Group Business; (In hotels with Revenue Manager SA assists as needed.)
  • Distribute group resumes and/or BEO's for completion and review prior to staff meeting and BEO meeting;
  • Compile packets and information for Staff Meeting;
  • Maintain, copy and distribute GRC for Sales Meeting;
  • Maintain Group Files and Permanent Files;
  • Direct liaison with designated accounts (transient) for rooming lists and insuring purchase orders are received for accounting, processed correctly and distributed. Direct liaison with Indus Hotels Corporate office for approval of Direct Bill applications along with proper copies for file and distribution;
  • Establish and maintain sales files, break down, review and file group information after group is past – insure pickup numbers are in Delphi,
  • Acts as the Lead Catcher with CVB for lead retrieval, responds to CVB for pickup reports, confirmation reports;
  • Inquiry information from inbound telephone, walk in – complete inquiry form and forward to DOS or assigned sales manager
  • Books short term and social rooms only groups based on guidelines set by DOS and VP Sales and Marketing fewer than 30 rooms peak.
  • Update hotel information for sales packets and maintain stock of sales packets for sales managers – inventory and maintain stock of sales related items;
  • Assist DOS with miscellaneous monthly reports, marketing information, mailings, blast emailing;
  • Conduct hotel tours for walk-ins if no sales manager is available;
  • Manage showroom needs for sales managers including inspecting rooms to ensure cleanliness and functionality – as needed – coordinate with Housekeeping;
  • Distribute completed Site Inspection Form, VIP Guest or Amenity Form;
  • Reservation related duties – the main responsibility of Reservations is with the Reservations / Front Desk Staff. The Sales Administrator assists only as noted below:
    1. All requests for extended stay. (Take information and request rate from DOS) (Not to be quoted below prevailing federal per diem rate);
    2. Download and input rooming lists from all third party reservation systems, client direct and other sources;
    3. Group reservations with specific needs/problems only;
  • Send, receive and file Direct Bill/ Purchase Order information for accounts. Ensure Front Desk Manager/Accounting has information to set up Direct Bill accounts; Sales and / or any sales staff DO NOT set up direct bill accounts;
  • Send, receive and file credit card authorization information for requested accounts. Insure copy of cc information is forward to Front Desk including permanent authorizations keeping copy in permanent file;
  • Insure any billing information is on all resumes and forwarded to front desk;
  • Complete and monitor all Fast Pay accounts with Hilton Hotel properties;
  • Miscellaneous Duties.
    1. Assist DOS in keeping Sales Department informed of new programs, distributing information and monthly reports.
    2. Assist Sales staff in special projects as required including but not limited to: Mailings, referrals, site inspections etc. to maximize room and catering revenues.
    3. Work with other departments within the hotel to provide quality service to customers.
  • Assist with reports and/or competition data collection.
  • Maintain and order office supplies.
  • Other Duties and Responsibilities as may be designated.

Qualifications: To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment. There is minimal direct supervision. Must possess basic computational ability. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Knowledge of sales skills and knowledge of other and competitive market. Must be able to receive instructions and communicate progress of work assignments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education/Experience: High School Diploma, College preferred. Prior hotel experience preferred.

Language Skills: Must be able to speak, read, write and understand English. Have the ability to work with staff that speaks different languages; ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community; ability to effectively present information to executive staff.

Equipment/Computer Expertise: Basic computing skills including Microsoft Word, Excel, and Sales System Software. Typing skills and ability to operate standard office equipment including: copier, telefax, multiple-line telephone system, 10-key, etc. Maintaining hotel social media.

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Indus Hotels and Individual Hotel staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Indus Hotels / Individual Hotel associate is a guest relations ambassador, every working minute of every day.

Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

We look forward to talking with you about this great sales coordinator position



Compensation details: 17-19 Yearly Salary

PIf0439f1553bd

  • Sales Coordinator

    2 months ago

    Columbus, Ohio, United States The Westin Great Southern Columbus Full time

    We are seeking an organized, focused Sales Coordinator who can assist the sales team and ensure a lasting, positive impression for our guests.What you will be doingPrimary responsibility is to provide administrative support to the DOS by generating group contracts, assisting with action steps in marketing plan (email blasts, direct mail, creating traces,...

  • Sales Coordinator

    2 weeks ago

    Columbus, Ohio, United States The Westin Great Southern Columbus Full time

    We are seeking an organized, focused Sales Coordinator who can assist the sales team and ensure a lasting, positive impression for our guests.What you will be doingPrimary responsibility is to provide administrative support to the DOS by generating group contracts, assisting with action steps in marketing plan (email blasts, direct mail, creating traces,...

  • Sales and Service Leader

    2 weeks ago

    Columbus, Ohio, United States Sephora Full time

    Job ID: 247854Store Name/Number: OH-Polaris (0246)Address: 1500 Polaris Parkway, Columbus, OH 43240, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every...

  • Sales and Service Leader

    3 weeks ago

    Columbus, Ohio, United States Sephora Full time

    Job ID: 247854Store Name/Number: OH-Polaris (0246)Address: 1500 Polaris Parkway, Columbus, OH 43240, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As a Sales and Service Leader, you'll be at the forefront of our mission to provide an exceptional shopping experience for every...

  • Sales

    2 months ago

    Columbus, Ohio, United States GNS Global Service Full time

    Administer the construction field office including but limited to processing distributing tracking and filing project correspondence and construction documents document control coordinating the review and processing of project documents including pay applications invoices and change orders developing and distributing meeting agendas and minutes and providing...

  • Ticketing Sales

    2 weeks ago

    Columbus, Ohio, United States teamworkonline Full time

    Position Summary: The Columbus Crew is seeking college students who want the opportunity to develop valuable skills and gain firsthand experience in the professional sports industry as a Client Services/Ticket Sales Intern. Participants will be supervised by the Director Client Services and Manager of Season Ticket Sales for the Columbus Crew SC. The intern...

  • Donor Services Coordinator

    1 month ago

    Columbus, Ohio, United States A Kid Again Full time

    POSITION SUMMARY:The Donor Services Coordinator is responsible for the management of gift processing, donor record management and stewardship implementation for the organization.ABOUT A KID AGAIN:A Kid Again was founded in 1995 with a mission to foster Hope, Happiness and Healing in the lives of families raising children with life-threatening conditions. We...

  • Donor Services Coordinator

    2 weeks ago

    Columbus, Ohio, United States A Kid Again Full time

    POSITION SUMMARY:The Donor Services Coordinator is responsible for the management of gift processing, donor record management and stewardship implementation for the organization.ABOUT A KID AGAIN:A Kid Again was founded in 1995 with a mission to foster Hope, Happiness and Healing in the lives of families raising children with life-threatening conditions. We...

  • Catering Sales Manager

    3 days ago

    Columbus, Ohio, United States Franklin Marriott Cool Springs Full time

    Immediate Supervisor:Director of CateringJob Summary:Responsible for direct sales for the hotel through limited outside calls, numerous prospecting calls and closing incoming inquiries. Maintain key catering accounts while finding new business for the hotel. Targets/prospects small groups and catering only business.Essential Job Functions:Has extensive...

  • Industry Sales Executive- Financial Services

    2 weeks ago

    Columbus, Ohio, United States Oracle Full time

    Job Description Are you a sales pro looking to excel in an exciting, large-scale arena? Oracle is a market leader in Cloud ERP because we connect thousands of companies with enterprise products they can trust. This is your opportunity to use your experience with ERP/ERM/CX Sales & Service/HCM to make a big splash in your career. We're looking for an Industry...

  • Industry Sales Executive- Financial Services

    3 weeks ago

    Columbus, Ohio, United States Oracle Full time

    Job Description Are you a sales pro looking to excel in an exciting, large-scale arena? Oracle is a market leader in Cloud ERP because we connect thousands of companies with enterprise products they can trust. This is your opportunity to use your experience with ERP/ERM/CX Sales & Service/HCM to make a big splash in your career. We're looking for an Industry...

  • Sales Associate PT

    3 weeks ago

    Columbus, Ohio, United States Fastenal Company Full time

    This is a Sales Associate PT position with a company located in Columbus, MS.Summary: Working as Full-time Sales Associate, you will be responsible for the day-to-day customer service and business-to-business (B2B) sales activities supporting the ongoing development of existing and prospective customers. You will communicate the value of inventory management...

  • Catering Sales Manager| Columbus Georgia Convention

    2 months ago

    Columbus, Ohio, United States teamworkonline Full time

    OverviewThe Catering Sales Manager has a primary duty of making sales and obtaining orders or contracts for venue. This position is responsible for generating, managing and coordinating outside catering sales, as well as initiating, directing and implementing marketing functions in the Catering Department. The Sales Manager will independently manage and...

  • Catering Sales Manager| Columbus Georgia Convention

    2 weeks ago

    Columbus, Ohio, United States teamworkonline Full time

    OverviewThe Catering Sales Manager has a primary duty of making sales and obtaining orders or contracts for venue. This position is responsible for generating, managing and coordinating outside catering sales, as well as initiating, directing and implementing marketing functions in the Catering Department. The Sales Manager will independently manage and...

  • Sales Manager

    6 days ago

    Columbus, Ohio, United States Hilton Technologies Full time

    Job Requirements Middletown Hotel ManagementPOSITION DESCRIPTION Position: Sales Manager Reports To: Director of Sales Purpose of the Position: To increase profits by increasing room sales and generating business through aggressive sales efforts, discretion and judgment. Through independent sales efforts, this position affects business operations and...

  • Membership Marketing Coordinator

    4 weeks ago

    Columbus, Ohio, United States ASSOCIATION FOR MIDDLE LEVEL EDUCATION Full time

    Position DescriptionThe Membership/Marketing Coordinator will be responsible for developing and facilitating membership growth, engagement, programs and processes, and membership retention. Position DutiesFacilitate new member processing, onboarding, and engagementDevelop and execute monthly membership recruitment campaignsMaintain and update membership...

  • Inside Sales Representative

    2 weeks ago

    Columbus, Ohio, United States H&E EQUIPMENT SERVICES, INC Full time

    Job Title: Inside Sales Representative - Columbus, OH Job Requisition: R0016878 Job Description: Are you a Terrific People Person with Great Customer Service Skills who is looking for a Career and a Home? H&E Equipment is constantly growing and looking for highly motivated Inside Sales Representative that are hungry for advancement. Many of our Outside Sales...

  • Inside Sales Representative

    3 weeks ago

    Columbus, Ohio, United States H&E EQUIPMENT SERVICES, INC Full time

    Job Title: Inside Sales Representative - Columbus, OH Job Requisition: R0016878 Job Description: Are you a Terrific People Person with Great Customer Service Skills who is looking for a Career and a Home? H&E Equipment is constantly growing and looking for highly motivated Inside Sales Representative that are hungry for advancement. Many of our Outside Sales...

  • Inside Sales Representative

    2 weeks ago

    Columbus, Ohio, United States Allied Mineral Products Full time

    Inside Sales Representative- AMTS, Steel, and Foundry Allied Mineral Products, Inc. is a leading manufacturer of monolithic refractories worldwide, headquartered in Columbus, Ohio. We are currently seeking an Inside Sales Representative- AMTS, Steel, and Foundry. The role of this position is to provide support to Allied Mineral Technical Services (AMTS) and...

  • Inside Sales Representative

    1 month ago

    Columbus, Ohio, United States Allied Mineral Products Full time

    Inside Sales Representative- AMTS, Steel, and Foundry Allied Mineral Products, Inc. is a leading manufacturer of monolithic refractories worldwide, headquartered in Columbus, Ohio. We are currently seeking an Inside Sales Representative- AMTS, Steel, and Foundry. The role of this position is to provide support to Allied Mineral Technical Services (AMTS) and...