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Health Valet
1 month ago
Eagan, United States Blue Cross and Blue Shield of Minnesota Full timeAbout Blue CrossBlue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We’re committed to reinventing health care to improve health for our members and the community. We hope you'll join us.How is This Role Important to Our Work? This role is responsible for...
Bilingual Health Valet
4 months ago
Blue Cross and Blue Shield of Minnesota is one of the most recognized and trusted health care brands in the world with 2.5 million members. We're committed to reinventing health care to improve health for our members and the community. We hope you'll join us.
How is This Role Important to Our Work?
The bilingual (Spanish) Health Valet is responsible for consulting and supporting our Coupe Health members. Their focus is on helping members navigate their care; through understanding their benefits, partnering to find the highest quality of care, and ensuring that Coupe Health members are educated and equipped to make the best decision for their wellbeing. They will create and foster relationships with members, providers, and other partners to resolve any issues that impact members. Our Health Valets will make a difference in the lives of our members by understanding their needs and supporting them providing white-glove service and problem resolution.
A Day in the Life:
Consult with Coupe Health members as they navigate their care, including education on their benefit plan, partnering to find quality care for their personalized health situation, following up regularly on health status, and any other support needed so our members can make the best decision for their wellbeing.Partnering with internal/external stakeholders, providers, and other carriers to ensure we are meeting the needs of our members. Identify member issues, recognize patterns, and work in a matrixed environment to drive for a solution and process improvements, using their discretion and independent judgement to meet member's needs. Using discretion when a member issue is escalated, and leadership needs to be brought in.Maintain agility when navigating through multiple applications while supporting other team members as they assist members.Managing relationships with both satisfied and dissatisfied members by modeling empathy, knowledge, and proactive member support. Additionally managing relationships with providers and internal/external stakeholders.Responsible for helping retain members and growing brand awareness through exceptional service.Monitor and respond to member inbound calls and emails, in accordance with expectations of turnaround time for support resolution.Helps identify training opportunities or trends, and report findings and opportunities to leadership.Maintain a strict standard of confidentiality to ensure that protected health information of our members is secure.
Required Skills & Experiences:
2+ years of related experience. All relevant experience including work, education, transferable skills, and military experience will be considered.Ability to work independently and problem solve without all the facts.Strong time management and prioritization skillsStrong listening and communication, including both verbal and written skills.Ability to remain calm in challenging situations.Computer literacy and typing skillsAbility to learn new processes, technology, new concepts, etc. quickly.Nice to Have:
Bachelor's degreeFluent in Spanish (other bilingual skills will be considered)Prior insurance or health care experience Make A Difference
Blue Cross is an Equal Opportunity and Affirmative Action employer that values diversity. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on race, color, creed, religion, sex, national origin, genetic information, marital status, status with regard to public assistance, disability, age, veteran status, sexual orientation, gender identity, gender expression, or any other legally protected characteristic.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to
All roles require a high school diploma (or equivalency) and legal authorization to work in the U.S.
Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.
