Account Coordinator
3 weeks ago
The Account Coordinators provide day-to-day support for clients regarding their transportation and logistics needs. After identifying a need, this role will assist clients and AFS teammates by investigating issues and providing valuable solutions. In addition, this role is responsible to uphold our core values: Ethics, Engagement, and Excellence.
Essential Functions:
- Respond to client inquiries with quality and timely updates, providing excellent customer service
- Collaborate with internal teammates and carriers to efficiently solve problems and provide client solutions
- Engage with clients via phone and email to offer valuable industry updates and news
- Troubleshoot technical issues on behalf of clients and work with IT to provide resolution
- Assist with client reporting needs and provide additional data as requested by internal teammates
- Build relationships and trust with clients through attentive interactive communication and taking responsibility to alleviate client pain points
- Prioritize daily workload and multi-task with a sense of urgency and adaptability
- Work with FAP and carriers for client invoicing and payment resolution
- Document client communication and interactions via Salesforce
Qualification/Requirements:
- Strong communication skills both verbally and written
- Empathy and passion regarding customer service
- Detail oriented with the ability to gather and organize data
- Enthusiastic and self-motivated to go the extra mile
- Ability to work in a team environment that requires flexibility
- Confident, persistent and results oriented
- Proficient computer skills including MS Outlook, Word, PowerPoint, and Excel
Education/Experience:
- Bachelor's degree or 1-2 years of relevant experience in lieu of degree
- Knowledge of customer service, sales, marketing, business, or related field
- Preference given to those with experience or studies in transportation/logistics
AFS is an equal opportunity employer and prohibits discrimination and harassment of any kind: AFS is committed to the principle of equal employment opportunity for all teammates and to provide teammates with a work environment free of discrimination and harassment.
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