CSOC Operator

Triple Canopy: PPO #120047, A Constellis Company

CA Main Office: 915 Highland Pointe Drive Ste 250 | Roseville, CA 95678

POSITION SUMMARY:

Monitor security alarm systems in from various buildings across the San Diego area. Coordinate the appropriate response, to include sending and receiving audible and distinguishing voice communications via radio and telephone systems. Identify potential threats and required assistance and determine when and where to dispatch officers to.

PAY TRANSPARENCY/COMPENSATION:

$28.00/HR

RESPONSIBILITIES:

• Monitor Force Protection Services and radio traffic while coordinating the appropriate responses to emergency and non-emergency situations performing duties such as:
  • Communicating audio messages via radio and telephone
  • Coordinating law enforcement and public safety personnel activities
  • Transferring public safety information
  • Answering questions and updating client records
• Think and act quickly, calmly, and accurately in emergency situations and under stressful circumstances.
• Log all calls in database including required details of each call
• Keep additional detailed logs to maintain accurate records of alarm use, ensure officer safety, and allow for precise and efficient communications among coworkers
• Operate multi-channel radio and telephone dispatch equipment
• Access Federal, State, and local databases and maintain compliance regulations and procedures
• Assist with quality review of events created by fellow dispatchers
• Monitor alarms received and keep records based on unique accounts
• Proficiently perform administrative tasks on desktop computer and notify management of any technological issues
• Monitor in-house closed-circuit television (CCTV) cameras
• Perform dispatching duties for other locations in the event of a failure
• Assist in the training of dispatcher trainees
• Routinely test alarms, communication systems, and other devices

QUALIFICATIONS:

• Must meet one (1) of the below experience requirements.
  • Prior military with honorable discharge at a rank of E4 or above OR
  • Four (4) years of licensed armed security officer experience (Less Than Lethal acceptable), with demonstrated advanced training in security skill sets and proficiencies and a security vendor service record free of adverse actions OR
  • Five (5) years unarmed experience, and (2) years armed experience, and/or (2) years honorable military service with honorable discharge
• Must possess an Active BSIS card
• Existing dispatch or use of a multi-system phone system is required with knowledge of how a 24-hour emergency communication center operates; familiarity with public safety functions and concerns; and knowledge of public safety communications environment, demands and requirements and related laws, to include regulations and systems.
• Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements.
• Must be a U.S. Citizen with a social security card and a valid driver's license.
• Computer Skills -- Efficient knowledge/use of MS Office on a Windows OS, and ability to type approximately 30 WPM without error.
• Must meet all medical and physical standards and satisfactorily complete background checks, psychological and drug screening
• Ability to work under stress and to respond to emergency communications
• Excellent communication and phone skills.
• Ability to handle filing and other administrative duties.
• Successful completion of Critical testing may be required prior to hire (provided by company)

Working Conditions:

Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone.

Physical Requirements:

Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested.