Senior Manager, Utility Corporate Communications

4 days ago

Portland, Oregon, United States Portland General Electric Company Full time

Senior Manager of Utility Strategic Communications will lead multiple functional teams and workgroups within Corporate Communications, including executive and internal communications, media relations, crisis communications, and constituent and project communications. This role will advise and inform department level strategies, develop and implement execution plans, establish performance metrics and standards and assure quality and outcomes, and advance innovation in utility communications. The Senior Manager will report to the Sr. Director of Communications and Brand.

Job Function Summary

Plans, prepares and relays information to employees, the press and the wider community.

Key Responsibilities

Manage Communications Team Manages communications team and agency partners responsible for planning, developing and relaying information to PGE employees and external audiences. Ensure efforts are aligned with corporate strategy, business objectives and executive guidelines; provides technical management for the team, ensuring that objectives are measured and met and all relevant standards/procedures are followed; ensures that operational problems are identified and resolved; ensures that operational procedures and working practices are current and fit for the purpose; establishes strategy and metrics for functions overseen and monitors team performance to strategic goals; provides coaching and mentoring; manages to results; develops and implements employee engagement strategy.

Manage Proactive Image Agenda Leads team in development and execution of proactive strategic communications efforts for the organization, ensuring PGE is positioned as a leader and trusted energy partner.

Manage Employee Communications Provides strategy and execution oversight and leadership for team that engages employees in our company story, strategy and helps employees realize the role that they play in driving success.

Functional Leadership Exercises comprehensive functional and industry knowledge in specialized areas; identifies and resolves complex multidimensional business problems; exercises delegated authority over planning, direction and timely execution for a functional area or program; establishes and maintains contacts with management levels within and outside the company and with industry experts in accomplishing function or program objectives.

Financial Management Sets strategy and develops plans, policies and processes for the accounting, budgeting and, where applicable, charging of department resources and services, including the definition of cost models and charging models; sets, negotiates, approves and manages all financial budgets and targets, ensuring that there is adequate funding for department objectives and plans.

Resourcing Oversees workforce planning and resource strategy across multiple departments, ensuring that there is adequate skilled resource to meet planned service delivery or department objectives; ensures integration with strategic human resource plans; responsible for recruitment, development and demand forecasts for multiple departments.

Professional Development Determines organizational development needs in line with business needs and strategic direction of departments; generates development strategies to achieve required change; monitors progress and evaluates business benefits achieved.

Education/Experience/Certifications

Education Requires a bachelor's degree in corporate communications, marketing or other related field or equivalent experience.

Experience Typically 10 or more years in utility-sector corporate communications or marketing or related field. Management experience preferred.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

Expert knowledge of the utility industry, including operations, business norms and governing laws and regulations

Expert knowledge of communications theory, principles and practices, including communications channels, platforms and technologies

Expert written and verbal communication skills, including concepts of grammar, punctuation and style, to effectively communicate complex ideas and concepts to different and diverse audiences

Expert presentation development and delivery skills across a variety of communication channels

Expert knowledge of leading communications technology

Advanced skills in enterprise wide strategy development

Expert skills in creativity and innovation

Expert knowledge of PGE policies, practices, mission, vision and values

Expert knowledge of utility regulatory framework, operations and business norms

Expert strategic communications planning skills to develop a framework for strategic communications, defining strategic and measurable objectives and adjusting the strategy in response to or anticipation of changing conditions

Expert crisis communication management skills, including developing and implementing plans and procedures for responding to urgent and threatening situations and immediately mobilizing and deploying resources

Expert ability to anticipate emerging issues that have the potential to impact revenue or reputation in order to devise and lead communication response plans

Read the full posting.

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