Ticket Writer

Welcomes patrons to the Sportsbook displaying the 4KE behaviors in every interaction.
Places, writes, and processes sports wagering tickets as requested by patrons.
Verifies and processes winning sports wagering tickets.
Accurately maintains a cash bank at the start and end of each business day; reconciles daily summaries of transactions to balance cash drawer.
Responsible for being well-versed in the products and services offered in the Sportsbook.
Explains Sportsbook promotional programs, hands out informational brochures, and keeps patrons informed of all activities and events.
Communicates and explains wagering to new patrons.
Performs accurate and efficient data entry of customer and transactional information as required in the sports wagering system, casino management system, Title 31 software, and cash advance/check cashing system.
Learns and follows all federal and state regulations as well as departmental standard operating procedures and company policies; including, but not limited to, IGC policies and Title 31/BSA/AML
Ensures all job duties are performed according to established company policies and procedures.
Issues complementaries to the casino outlets and redeems marketing vouchers based on tracked play and internal comping guidelines. (No redemption for cash, only merchandise)
Perform the duties and responsibilities associated with the Indiana Gaming Commission
Statewide Voluntary Self-Exclusion Program.
Keeps areas clean, secure, and well maintained.
Knowledgeable of the Indiana Gaming regulations as well as the company's internal controls, policies, and procedures.
Must be able to work in an environment with secondhand smoke, loud noises, and large crowds.
Must be able to stand and walk for prolong periods of time (7+ hours).
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Other duties may be assigned at any time.
Source: Hospitality Online

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