Regional Client Engagement Lead

3 weeks ago

Cincinnati, Ohio, United States Sonoco Full time

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 — all while keeping the heart of "People Build Businesses" alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

We are looking for someone who is passionate about branding and design and can work collaboratively in a client-focused environment. Bring your prior agency experience, interest in being a part of a growing creative team and savvy client partnership skills to our Creative Group here at Trident. In the role of Regional Client Engagement Lead, your day will be a healthy mix of consulting in project kick-off meetings with clients, planning and managing the presentation of new work, working internal projects with a collaborative cross-functional team as well as completing the administrative tasks associated with managing active in-house work.

What you'll be doing:

  • Service clients by receiving and aligning to creative briefs, attending kickoff meetings, understanding the scope of the work and effectively communicate to the team and managing customer expectations.
  • Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope.
  • Lead all projects from beginning to end including design briefing, scheduling, and appropriately using our project management/workflow tools.
  • Support in identifying opportunities to expand our services with our current clients.
  • Lead and document status meetings, including ensuring everyone is clear on what their role is and hold them accountable.
  • Co-manage project kick-offs, brainstorming sessions, and client meetings, ensuring a clear understanding of the project and the objectives between involved team members.
  • Oversee capacity needs to help identify resources required and escalate when needed.
  • Develop and maintain a positive relationship with your creative and production colleagues.
  • Responsible for managing productivity and profitability on the business.
  • Provide relevant and appropriate administrative needs required for the work.
  • Interacts across teams with multiple disciplines at all levels, collaborating on projects, making recommendations to influence change, giving guidance using their knowledge and expertise.
  • External client interaction in support of our agency.
  • Is expected to work collaboratively with clients and creative associates within a project.
  • Is expected play an active role in preparing for business pitches and creative presentations.
  • Is expected to represent Trident's creative group with polish and poise while embodying our core values internally and externally.
  • Uses industry experience, customer knowledge and Trident policy understanding to determine best approaches to customer issues.
  • Consults with and implements the Creative Director's perspective into client facing communication.
  • Extensive DSE (Display Screen Equipment) use.
    • Extensive periods of concentration, color accuracy and attention to detail.
    • Prolonged periods of sitting with opportunity to take breaks when required.
  • Office working environment.

This position is located in Cincinnati, Ohio.

We'd love to hear from you if:

  • Has an understanding of account specific financials: Creating estimates, receiving and managing PO processes, applying costs and invoicing.
  • Is able to resolve everyday problems looking at the bigger picture, knowing when to escalate.
  • Competent user of: Outlook, Word, Excel, Adobe Acrobat, bespoke Trident systems and where necessary client specific systems.
  • Provide quality checks on all design work to ensure customer brief/expectations are met and ensure we maintain a high standard within our work.
  • Able to brief designers, manage scheduling, and appropriately using our project management/workflow tools.
  • Review projects on an ongoing basis, ensuring deliverables are in line with approved brief, budget and scope.
  • A strong understanding of consumer brands and branding.
  • Excellent communication and presentation skills, with the ability and confidence to share your thoughtful design perspective.
  • Is able to work in a flexible and dynamic work environment, working towards fast moving deadlines.
  • Strong overall project management skills, including experience working within a workflow and KPI management.
  • General knowledge of Adobe Creative Suite and other applicable creative programs.
  • Is commercially astute and able to identify growth opportunities.
  • Able to lead projects end-to-end with positive results and outcomes.
  • Has the desire to upskill and takes a proactive role in their development.
  • A cursory understanding of the post design/production process.
  • College degree, BA in Business Management, Communications, Graphic Arts or Marketing
  • 4+ years creative agency experience managing projects, budgets and communicating directly with clients.

Compensation:

The annual base salary range for this role is from $58,650 to $70,380 and is eligible for overtime.

At Sonoco Products Company, we offer a comprehensive total rewards package, including competitive pay and benefits. *Benefits listed below are for employees located in the U.S. Specific benefits and wellbeing programs may vary depending on your location (within the U.S. or global), or if you are a union employee.

Benefits

  • Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
  • 401(k) retirement plan with company match
  • Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
  • Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
  • Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
  • Tuition reimbursement

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

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