Assistant General Manager
2 weeks ago
Required Skills and Abilities:
At least three (3) years experience as a hotel Director of Food and Beverage, Assistant General Manager or General Manager in full-service hotel required.Previous rooms division management experience in full-service hotel.
Excellent communication skills, both written and verbal.
Strong interpersonal and problem-solving abilities to anticipate, identify, prevent and solve guest and employee related issues.
Hilton/OnQ experience highly preferred.
Flexible availability to work evenings, holidays and weekends.
Job Description:Support the General Manager in daily hotel operations and assist the operational and financial management of Food & Beverage and Rooms Division
Manage performance for operations department heads and formally hold accountable when performance expectations are not being consistently met.
Ensure hotel is in compliance with all brand standards and perform periodic quality assurance audits.
Oversee operations departments; Food & Beverage, Housekeeping and Front Office.
Review financial statements and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Conduct operations meetings, ensure staffing levels and department operations support business needs.
Solicit feedback for continuous improvement and implement career paths to develop managers, supervisors and line level staff.
Assist with addressing and resolving employee relation issues.
Support with resolving guest related complaints.
Review and respond to guest survey feedback and assist operations managers with implementing action steps to increase guest survey scores and minimize reoccurring guest related issues.
Benefits:Medical, Dental and Vision Insurance
Matching 401k
Executive Committee Bonus Program
Employee Assistance Program
Free Life Insurance
Holiday pay
Free Short-Term and Long-Term Disability Insurance
Paid Time Off
Hotel Discount Program
Free Lunch
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c) Source: Hospitality Online
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