Client Services Consultant II
2 weeks ago
Description and Requirements
Role Value Proposition:
Delivers exceptional customer service to large group benefits clients. Works with the Account Executive and other internal partners to manage the customer relationship and provide administrative support for the delivery of MetLife's products and services.
Key Responsibilities:
- Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.
- Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.
- Provides exceptional customer service to support ongoing customer delivery and client satisfaction.
- Participates in client account audits and strategic planning process.
- Partners with financial team in completion of client reports; analyzing results and identifying trends.
- Leads and coordinates implementation of the addition of MetLife products on a basis.
- Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, creates process manuals and inputs and ensures accurate input of data in MetLife systems, develops and leads client presentations.
- Maintains awareness and knowledge of MetLife's and competitors' products and trends.
- Perform other related duties as assigned or required.
Essential Business Experience and Technical Skills:
Required:
- 5+ years of relevant experience
- Proficiency with Microsoft Office Suite (particularly Excel and PowerPoint)
- Excellent organizational, interpersonal, and communication skills, both written and verbal
- Strong project management skills including problem solving, attention to detail, analytical thinking and decisiveness
- Ability to balance autonomous work with collaborative environments; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
- Ability to balance client expectations with MetLife capabilities
- Self-motivated to learn more about the business and is proactive in personal development
Preferred:
- Knowledge of group benefit products, particularly Life, Disability, Dental, and/or Accident & Health
The wage range for applicants for this position is $71,600 to $95,500. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services, and paid time off. All incentives and benefits are subject to the applicable plan terms.
The salary range for applicants for this position is $71,600 to $95,500..
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For , MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$71,600 to $95,500.
#BI-Hybrid
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