Transportation Assistant

3 weeks ago


Spokane, Washington, United States Department Of Veterans Affairs Full time
Summary

This position is located at the Mann-Grandstaff VA Medical Center, Spokane, Washington (MGVAMC), servicing Veterans residing in an approximate 107,000-square mile primary service area within Veterans Integrated Service Network (VISN) 20 Northwest Network. The position is aligned under the MGVAMC Fiscal Service and incumbent reports directly to the Veterans Transportation Program Mobility Manager.



Duties
  • Independently manages the BT Program. The BT department administers beneficiary travel program benefits to beneficiaries and their attendants who meet eligibility criteria. The BT program provides transportation at Government expense to beneficiaries and their attendants traveling to and from VA facilities and other places for examination, treatment or care for the staff and clinical personnel, acting as professionals and team members.
  • Incumbent is the first contact with the Veterans and makes the first impression. He or she serves as a critical link to patient's access to care and clinic efficiency. Incumbent utilizes various software applications to accurately determine and/or verify Veteran eligibility and amount owed for travel reimbursement according to national and local rules, regulations and Standard Operating Procedures (SOP). This will include correctly determining eligibility for the program, and processing requests. It will also include correctly determining which of several Fund Control Points (FCP), to utilize, entering authorizations, maintaining manual and electronic accounting records, performing regular reconciliations and adjusting account balances. He/she will contact the approving official to authorize obligations and requests for additions, deductions, and/or movement of funds.
  • Assists veterans with waiver applications when Veteran has experienced a major change in income for the current year or is requesting deductible be waived due to financial hardship. Incumbent reviews clinical requests for transportation at VA expense utilizing the Computerized Patient Record system (CPRS), and determines best mode of transportation i.e., VTS, common carrier or special mode based on cost effectiveness and patient medical needs.
  • Arranges complex transport, i.e. ambulance and air ambulance for patients adhering to provider specifications of mode of transport, ensuring that mode is correctly denoted according to the patient's medical condition. Coordinates patient transfer with other VAs ensuring the patient arrives at a specified time for admission. Properly annotates travel arrangement in patient record, and, when needed, sends veteran travel itinerary. Accurately arranges and coordinates air ambulance travel for eligible veterans for organ/tissue transplants or other inter-facility transfers, prepare authorizations for travel by taxi and/or other hired vehicles. Makes travel arrangements from basic information from the traveler to resolve problems.
Work Schedule: Monday - Friday, 8:00am - 4:30pm

Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

Virtual: This is not a virtual position.

Position Description/PD#: Transportation Assistant (OA)/PD70537A

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

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