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Director of Operations

4 months ago

Shenandoah, Iowa, United States Lake Powell Resorts and Marinas Full time

The Director of Operations at Hall's Crossing Marina is responsible for overseeing the daily operation of the Hall's Crossing Property; along with marina services of 150 slips and buoys, lodging services of 14 units, and the direct supervision of up to 35 staff members at peak season.

Director of Hall's Crossing Operations will have Safety and Compliance oversight of daily operations including:Marina Services, Lodging & Retail, Campground & RV Park, Ferry Operations,Dry Storage, Boat Rentals, Property Maintenance. Employee Services- housing, shuttle, community events, dining room, ect.

*$500 sign on bonus & potential relocation package offered

*Free private housing included


•Monitor and manage all operational functions including budgets, forecasts, expenses, and supplies.

•Proactively react to business trends, e.g., labor, expenses, and revenue opportunities such as developing a turn service business

•Develop, implement, support and monitor programs and training to ensure productive standards, safety and environmental standards, company policies and procedures are met.

•Ensure satisfactory quarterly and annual NPS inspections.

•Create, generate, and review reports, i.e., rates, promotional offers, slip & buoy occupancies, inventories etc.

•Conducts period inventory, performs other functions such as maintaining records to comply with ARAMARK, government, and accrediting agency standards.

•Reevaluate and inspect operations with managers and supervisors.

•Promotes positive image of the Marinas, and displays WEST service attitude towards customers and co-workers, in person and on the telephone.

•Observe and resolve guest reactions and confer frequently with staff to determine guest satisfaction.

•Able to work flexible schedule including nights, weekends, and holidays.

•Coordinate Marina functions with other departments. Develop and maintain strong, positive interdepartmental relationships. Aid and support to other departments.

•Support safety committee initiatives; meet or exceed annual OSHA frequency targets; execute monthly safety and environmental programs and inspections.

•Develop and implement hiring and training programs to ensure all positions are adequately staffed with trained personnel. Right person, Right role. Challenge and develop departmental manager's and supervisor's management skills.

•Plan and conduct staff meetings. Confer regularly with staff to coordinate activities, assign, and check work, resolve problems, etc. Plan work schedules.

•Lead the team in recruiting, hiring, coaching, discipline, promotions and evaluations of personnel. Assist Property Directors, Managers and GMs in recruiting hiring and on boarding.

•Recognize outstanding employees and assist in providing incentives for improvements in standards and sales.

•Monitor the physical condition of all facilities and equipment in the marina operations to ensure that required maintenance is performed.

•Confer regularly with immediate managers and other Company personnel to plan, coordinate, and evaluate services and activities, exchange information, resolve problems, etc.

•Must be willing to perform miscellaneous duties assigned by General Manager and District Manager

•Be well informed with regards to all current and upcoming events to ensure efficiency in the operation. Involvement with clients, Special trips, and groups.

•Adhere to ARAMARK policies and procedures.

•Perform other tasks as assigned.

Qualifications:

Ideal candidates will hold a bachelor's degree in business or other related field plus three years marina management/supervisor experience or a combination of education and experience from which comparable knowledge and skills were acquired.

•Supervisory/management experience required.

•Very good computer skills including MS Word, MS Excel, MS Outlook.

•Demonstrated accounting skills.

•Excellent guest service skills.

•USCG 100T License preferred.

•CMM or CMO accreditation preferred (willing to assist with obtaining accreditation.


•Ability to deal effectively with guests and other company personnel. Ability to speak effectively before groups of clients, guests or employees.

•Very good knowledge of relevant health and safety regulations and procedures. Ability to interpret and apply safety rules, operating, maintenance and procedure manuals.