Supervisor - Restaurant

2 days ago

Dover, Delaware, United States Bally's Dover Full time
Major Focus

Responsible for managing the activities and functions of the restaurant during assigned shift.

Essential FunctionsResponsible for monitoring of the budget, staff supervision, scheduling, guest relations, restaurant cleanliness and opening and closing procedures. Opens and closes shift in accordance with proper procedures.
Initiates aggressive guest interaction through seeking and soliciting feedback from guests.
Properly executes revenue and check control procedures on shift.
Handles daily employee relations (e.g., scheduling, time adjustments).
Maintains a safe and sanitary work environment for all associates and guests.
Gathers and implements all proper tools for running shift, (e.g., schedules, floor plans, reservations, checks).
Finds solutions for problems such as call outs, last minute bookings or any other daily problems that may arise.
During shift, ensures that guests are satisfied by assisting with serving, seating, and communication with kitchen and by striving to speak to all guests.
Maintains presence on the floor during entire meal periods and ensures adequate coverage.
Interviews, selects, hire and retain superior employees.
Completes and issues timely evaluations for subordinates.
Conducts formal and informal training for subordinates.
Conducts formal and informal coaching and counseling with subordinates.
Rewards and recognizes superior performers.
Ensures that employees work safely and follow all safety rules.
Ensures compliance with relevant laws and regulations as well as company policies and procedures.
Maintains up-to-date knowledge of industry and competition.
Ensures effective communication within the department and company.
Holds subordinates accountable for established performance expectations.
Motivates and develops staff; provides advice and guidance as appropriate.
Must comply with and enforce compliance with the company's recycling program standards.
Additional FunctionsPerforms other duties as assigned.Requirements / EducationHigh school diploma or GED or equivalent work experience required.
Two years of supervisory experience in large, high volume restaurant preferred.
Must possess good math skills.
Must possess computer proficiency with Microsoft Word.
Must possess good oral and written communication skills.
Must possess good customer service and leadership skills.
Must be able to solve problems and deal with a variety of situations.
Must present an overall professional appearance.
Must be able to work weekends, holidays and nights as scheduled.
Must be able to successfully pass a background check.
Must be ABC certified before starting work
Must be able to speak, read and write English
Organizational Relationships Accountable to: Restaurant Manager Accountable for: Greeters Food Servers Bartenders Bus Attendants The above description denotes some of the specific characteristics which are necessary to perform the essential functions of the job and are not intended to be a description of all the work requirements that may be inherent to the position. Dover Downs, Inc. Is An Equal Opportunity Employer.

Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.


Physical Requirements

X

Seeing

X

Pull (25 pounds)

X

Bend


X

Color Perception

Climb, Ascend/Descend (Stairs, Ladders)

X

Stoop /Kneel /Crouch


X

Hearing / Listening

X

Lift ( 25 pounds)

Taste


X

Clear Speech / Talking

X

Carry (25 pounds)

Smell


X

Touching

Drive (local / long distance)

Repetitive Motion


X

Dexterity /Hand

Walk for Extended Periods

Run


X

Dexterity /Fingers

X

Stand for Extended Periods

Reach (Above Shoulder)


X

Push (25 pounds)

X

Sit for Extended Periods

Other:


Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills


X

Reading – Complex

X

Writing – Complex

X

Analysis / Comprehension


X

Clerical

X

Basic Math Skills

X

Judgment / Decision Making


Work Environment

X

Shift Work

Outside

Pressurized Equipment


Works Alone

Extreme Heat

Moving Objects


X

Works with Others

Extreme Cold

High Places


X

Verbal Contact with Others

Extreme Noise

Fumes / Odors


X

Face-to-Face Contact

Mechanical Equipment

Hazardous Materials


X

Inside

Electrical Equipment

Dirt / Dust


Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Source: Hospitality Online

  • Bartender - Fire and Ice Club

    6 days ago

    Dover, Delaware, United States Bally's Dover Full time

    Takes orders, mixes and serves alcoholic and non-alcoholic beverages according to established recipes and procedures for casino floor, restaurant servers, bars, and lounges.Requests identification from patrons when legal age is questioned (everyone appearing under 30 years of age)Identifies when guests need to be cut off and does not over serve...

  • Server - Food SB Sugar Factory

    2 weeks ago

    Dover, Delaware, United States Bally's Corporation Full time

    MAJOR FOCUS:Ensure guests have an enjoyable dining experience by providing quality customer service with a smile. Required to take orders, serve food and drinks, and remove dinnerware from the table in a timely manner. Under the direction of the Assistant Manager secures funds, records non-gaming revenue, prepares deposits, and conducts other monetary or...

  • Host Person

    6 days ago

    Dover, Delaware, United States Bally's Dover Full time

    Responsible for greeting guests at the door. The Host/ hostess seats and presents clean menus and wine menus to guests in a professional and friendly manner.Essential FunctionsMonitors the workflow of the restaurant and escorts guests to tables accordingly.Monitors guest satisfaction and alerts Manager, Assistant Manager and Chef if guests have an...

  • Server - Food SB Sugar Factory

    1 month ago

    Dover, Delaware, United States Bally's Dover Full time

    Major FocusEnsure guests have an enjoyable dining experience by providing quality customer service with a smile. Required to take orders, serve food and drinks, and remove dinnerware from the table in a timely manner. Under the direction of the Assistant Manager secures funds, records non-gaming revenue, prepares deposits, and conducts other monetary or...

  • Server - Food SB Sugar Factory

    4 weeks ago

    Dover, Delaware, United States Bally's Dover Full time

    Major FocusEnsure guests have an enjoyable dining experience by providing quality customer service with a smile. Required to take orders, serve food and drinks, and remove dinnerware from the table in a timely manner. Under the direction of the Assistant Manager secures funds, records non-gaming revenue, prepares deposits, and conducts other monetary or...

  • Cashier - Just Breakfast

    6 days ago

    Dover, Delaware, United States Bally's Dover Full time

    Essential FunctionsReports to work on time, as scheduled, in proper uniform with nametag, hat, bow tie and apron, and with a positive and cooperative attitude ready to serve the guests.Is held accountable for cash drawer and all variances.Signs in with supervisor who will assign side duties and service station.Completes side duties as directed. Checks...

  • Lead Line Cook

    1 month ago

    Dover, Delaware, United States Bally's Dover Full time

    Essential FunctionsReports to work on time, as scheduled, in proper uniform with nametag, hat, bow tie and apron, and with a positive and cooperative attitude ready to serve the guests.Assists the Manager with the training of pantry cooks, cashiers and counter attendants and with the preparation of:Weekly work schedules and daily break schedules for the...

  • Lead Line Cook

    4 weeks ago

    Dover, Delaware, United States Bally's Dover Full time

    Essential FunctionsReports to work on time, as scheduled, in proper uniform with nametag, hat, bow tie and apron, and with a positive and cooperative attitude ready to serve the guests.Assists the Manager with the training of pantry cooks, cashiers and counter attendants and with the preparation of:Weekly work schedules and daily break schedules for the...

  • Server - Food - JL Meatballs and Martinis

    6 days ago

    Dover, Delaware, United States Bally's Dover Full time

    Major FocusEnsure guests have an enjoyable dining experience by providing quality customer service with a smile. Required to take orders, serve food and drinks, and remove dinnerware from the table in a timely manner. Under the direction of the Assistant Manager secures funds, records non-gaming revenue, prepares deposits and conducts other monetary or...

  • Bus Person

    4 weeks ago

    Dover, Delaware, United States Bally's Dover Full time

    Major FocusAssist food servers in service process. Retrieve and stock inventory as needed. Proper set up/maintenance of restaurant service spaceEssential FunctionsWorking knowledge of product identification pertaining to menu items.Provides needed supplies to all servers and bartenders. Maintains cleanliness and sanitation standards within assigned station...

  • Bus Person

    1 month ago

    Dover, Delaware, United States Bally's Dover Full time

    Major FocusAssist food servers in service process. Retrieve and stock inventory as needed. Proper set up/maintenance of restaurant service spaceEssential FunctionsWorking knowledge of product identification pertaining to menu items.Provides needed supplies to all servers and bartenders. Maintains cleanliness and sanitation standards within assigned station...

  • Bartender - Just Breakfast

    6 days ago

    Dover, Delaware, United States Bally's Dover Full time

    Essential FunctionsTakes orders, mixes and serves alcoholic and non-alcoholic beverages according to established recipes and procedures for casino floor, restaurant servers, bars, and lounges.Requests identification from patrons when legal age is questioned (everyone appearing under 30 years of age)Identifies when guests need to be cut off and does not over...

  • Supervisor - Restaurant

    2 days ago

    Dover, United States Bally’s Dover Full time

    DescriptionMajor FocusResponsible for managing the activities and functions of the restaurant during assigned shift.Essential FunctionsResponsible for monitoring of the budget, staff supervision, scheduling, guest relations, restaurant cleanliness and opening and closing procedures. Opens and closes shift in accordance with proper procedures. Initiates...

  • Manager - Restaurant

    1 month ago

    Dover, United States Bally's Corporation Full time

    Description MAJOR FOCUS: Manages the activities and functions of assigned food outlets. Responsible for managing the budget, staffing, liquor cost, food cost, recycling program, as well the major focus of our Customer Express and Sterling Customer Service Program. ESSENTIAL FUNCTIONS: Ensures delivery of quality service and price value. Major focus of...

  • Manager - Restaurant

    5 days ago

    Dover, United States Bally's Corporation Full time

    Description MAJOR FOCUS: Manages the activities and functions of assigned food outlets. Responsible for managing the budget, staffing, liquor cost, food cost, recycling program, as well the major focus of our Customer Express and Sterling Customer Service Program. ESSENTIAL FUNCTIONS: Ensures delivery of quality service and price value. Major focus of...

  • Cashier - Pay up to $17/hr - Dover, NH

    1 month ago

    Dover, United States PR Management Corp Full time

    **Cashier - Pay up to $17/hr - Dover, NH** **Job Number:** 5168 **Category:** Cashier **Location:** 841 Central Avenue, Dover, NH SHARE THIS AddThis Sharing Buttons Benefits: Exceptional training and career growth programs Commitment to promoting from within Welcoming and caring working culture Competitive Pay Flexible Scheduling Job Requirements: *...

  • Cashier - Pay up to $17/hr - Dover, NH

    4 weeks ago

    Dover, United States PR Management Corp Full time

    **Cashier - Pay up to $17/hr - Dover, NH** **Job Number:** 5168 **Category:** Cashier **Location:** 841 Central Avenue, Dover, NH SHARE THIS AddThis Sharing Buttons Benefits: Exceptional training and career growth programs Commitment to promoting from within Welcoming and caring working culture Competitive Pay Flexible Scheduling Job Requirements: *...

  • Pizza Maker

    3 weeks ago

    Dover, United States Grotto Pizza Full time

    The pizza maker works under the Pizza Supervisor's general direction, but is also accountable to all management team members. The pizza maker is responsible for accurately preparing and producing guests orders. The pizza maker is responsible for main Maker, Restaurant, Industry

  • Shift Manager>

    17 hours ago

    Dover, United States Wendy's Full time

    Wendy's - 909 CENTRAL AVE. [Restaurant Shift Supervisor] As a Shift Manager at Wendy's, you'll: Train, develop and mentor a team of Crew Members each shift; Create a warm, welcoming work and dining environment; Monitor and reinforce food safety procedures; Maximize store sales and profit goals; Maintain QSC standards; Go above and beyond to serve...

  • shift manager>

    4 weeks ago

    Dover, United States Wendy's Full time

    Wendy's - 1596 S. DUPONT HWY [Restaurant Shift Supervisor] As a Shift Manager at Wendy's, you'll: Train, develop and mentor a team of Crew Members each shift; Create a warm, welcoming work and dining environment; Monitor and reinforce food safety procedures; Maximize store sales and profit goals; Maintain QSC standards; Go above and beyond to serve...

  • Shift Manager>

    1 month ago

    Dover, United States Cold Stone Creamery Full time

    Cold Stone Creamery - 1051 N Dupont Hwy - [Shift Supervisor] As a Shift Manager at Coldstone Creamery you will: Offer top-notch customer service in a fun and fast paced Quick Serve Restaurant; Make fresh Ice cream; Order/Receive product and supplies; Maintain adequate levels of prepared product; Maintain a safe and secure environment; Maintain a clean and...

  • Shift Manager>

    4 weeks ago

    Dover, United States Cold Stone Creamery Full time

    Cold Stone Creamery - 1051 N Dupont Hwy - [Shift Supervisor] As a Shift Manager at Coldstone Creamery you will: Offer top-notch customer service in a fun and fast paced Quick Serve Restaurant; Make fresh Ice cream; Order/Receive product and supplies; Maintain adequate levels of prepared product; Maintain a safe and secure environment; Maintain a clean and...

  • Bartender - Fire and Ice Club

    2 months ago

    Dover, United States Bally's Corporation Full time

    * Takes orders, mixes and serves alcoholic and non-alcoholic beverages according to established recipes and procedures for casino floor, restaurant servers, bars, and lounges. * Requests identification from patrons when legal age is questioned (everyone appearing under 30 years of age) * Identifies when guests need to be cut off and does not over serve...

  • Bartender - Fire and Ice Club

    4 weeks ago

    Dover, United States Bally's Corporation Full time

    * Takes orders, mixes and serves alcoholic and non-alcoholic beverages according to established recipes and procedures for casino floor, restaurant servers, bars, and lounges. * Requests identification from patrons when legal age is questioned (everyone appearing under 30 years of age) * Identifies when guests need to be cut off and does not over serve...

  • Cashier - Pay up to $17.50/hr - Dover, NH

    1 month ago

    Dover, United States Panera Bread (PR Management Corp) Full time

    Our Dover, NH Panera Bread cafe is hiring production and food service associates!We have an immediate need all NIGHT SHIFTS!Apply today for interview, must be 18+. Great company with plenty of opportunity for advancement!Panera Bread / PR Restaurants is seeking Cashiers to join our supportive team of dynamic and hardworking café professionals. At PR...

  • Cashier

    1 month ago

    Dover, United States Panera Bread (PR Management Corp) Full time

    Our Dover, NH Panera Bread cafe is hiring production and food service associates!We have an immediate need all NIGHT SHIFTS!Apply today for interview, must be 18+. Great company with plenty of opportunity for advancement!Panera Bread / PR Restaurants is seeking Cashiers to join our supportive team of dynamic and hardworking café professionals. At PR...

  • Cashier - Pay up to $17.50/hr - Dover, NH

    3 weeks ago

    Dover, United States Panera Bread Full time

    Our Dover, NH Panera Bread cafe is hiring production and food service associates!We have an immediate need all NIGHT SHIFTS!Apply today for interview, must be 18+. Great company with plenty of opportunity for advancement!Panera Bread / PR Restaurants is seeking Cashiers to join our supportive team of dynamic and hardworking café professionals. At PR...

  • Panera Cashier

    2 weeks ago

    Dover, United States Panera Bread (PR Management Corp) Full time

    Our Dover, NH Panera Bread cafe is hiring production and food service associates!We have an immediate need all NIGHT SHIFTS!Apply today for interview, must be 18+. Great company with plenty of opportunity for advancement!Panera Bread / PR Restaurants is seeking Cashiers to join our supportive team of dynamic and hardworking café professionals. At PR...

  • Cashier - Pay up to $17.50/hr - Dover, NH

    3 weeks ago

    Dover, United States Panera Bread (PR Management Corp) Full time

    Our Dover, NH Panera Bread cafe is hiring production and food service associates!We have an immediate need all NIGHT SHIFTS!Apply today for interview, must be 18+. Great company with plenty of opportunity for advancement!Panera Bread / PR Restaurants is seeking Cashiers to join our supportive team of dynamic and hardworking café professionals. At PR...

  • Bartender - Fire and Ice Club

    7 days ago

    Dover, United States Bally’s Dover Full time

    Description Takes orders, mixes and serves alcoholic and non-alcoholic beverages according to established recipes and procedures for casino floor, restaurant servers, bars, and lounges. Requests identification from patrons when legal age is questioned (everyone appearing under 30 years of age) Identifies when guests need to be cut off and does not over serve...

  • Bartender - Fire and Ice Club

    1 week ago

    Dover, United States Bally’s Dover Casino Resort Full time

    Takes orders, mixes and serves alcoholic and non-alcoholic beverages according to established recipes and procedures for casino floor, restaurant servers, bars, and lounges. Requests identification from patrons when legal age is questioned (everyone appearing under 30 years of age) Identifies when guests need to be cut off and does not over serve guests. ...

  • Host Person

    2 months ago

    Dover, United States Bally's Corporation Full time

    Responsible for greeting guests at the door. The Host/ hostess seats and presents clean menus and wine menus to guests in a professional and friendly manner. ESSENTIAL FUNCTIONS: * Monitors the workflow of the restaurant and escorts guests to tables accordingly. * Monitors guest satisfaction and alerts Manager, Assistant Manager and Chef if guests have an...